Great news for Ford customers looking for more convenient way to get their car serviced. Ford is expanding its complimentary Pickup & Delivery and Mobile Service appointments nationwide, from participating dealers. Ford says it's all part of enhancing the customer experience. The automaker cites the J.D. Power 2022 U.S. Customer Service Index (CSI) Study that found that customers who utilize remote experiences for vehicle repair are more likely to recommend their brand to a friend or family member.
“Customers who’ve experienced Pickup & Delivery and Mobile Service love the convenience and flexibility,” said Todd Rabourn, North America Regional CX Director. “This program increases the access customers have to remote service options, so whether you’re due for an oil change or need to resolve a recall, it’s easier to have your vehicle serviced with less disruption to your life, and the activities and people you care about.”
Rabourn says that Ford customers appreciate the time savings and consistently rate their satisfaction and willingness to recommend the Ford brand higher as a result of offering remote experiences.
“We’ve been working with multiple teams at Ford to offer our customers more ways to personalize vehicle service,” said Tim Hovik, National Dealer Council Chairperson. “By expanding the remote experiences offerings, we can accelerate our ability to be there for customers whenever and wherever they need us.”
The expanded program provides Ford dealers with additional support to offer the complimentary remote services. Services include everything from simple oil changes to recall repairs.
With Pickup & Delivery, the customer’s preferred Ford dealer will come to their home or place of business, pick up their vehicle and return following repairs. For light repairs and routine maintenance, a Mobile Service van can be dispatched with a trained technician to perform service at an eligible location of the customer’s choice. It's up to participating dealers to set their own service and mileage limits for each type of remote experience. Remote services are also voluntary for dealers, so check with you CarPro dealer to find out what remote services it offers and for any mileage limits.
All Ford Service customers can take advantage of complimentary Pickup & Delivery and Mobile Service appointments from participating dealers including retail, fleet, commercial and government customers.