2024 J.D. Power Multimedia Quality & Satisfaction Study Results

J.D. Power is sharing the results of its 2024 U.S. Multimedia Quality and Satisfaction Study and with it comes some good news. It appears automakers are making headway in improving infotainment systems.  In this year's study, researchers say infotainment drops from being 25% of the industry problems.  J.D. Power says the biggest improvements amongst the top 10 problems cited by drivers are voice recognition, lack of USB ports and inconsistent volume.

“It is great to see OEMs and suppliers taking action on what were typically the biggest contributors to the increases in vehicle multimedia quality problems,” said Ashley Edgar, senior director of automotive benchmarking at J.D. Power. “Previously long-standing issues have been addressed and those updates can be seen in the problem decreases. Looking ahead, to continue decreasing problems, further optimization of Apple Car Play and Android Auto should remain a top priority.”

The study shows that in 2020, overall multimedia problems per 100 vehicles (PP100) was at 39.1, a number that's steadily increased until 2024 with 43.7 PP100, excluding repair data. A lower score reflects higher quality.

Overall Multimedia Experience 

2024 Cadillac Escalade Platinum. Photo: CarPro.

Here are the highest-ranked vehicles ranked by segment when it comes to the overall multimedia customer quality and satisfaction index rating:

• Midsize/Large: 
  1. Hyundai Santa Fe (913 out of 1000)
  2. Nissan Titan
  3. Chevrolet Blazer
  4. Chevrolet Camaro
  5. Chevrolet Traverse

• Midsize/Large Premium: 
  1. Cadillac Escalade (935 of out 1000)
  2. Lexus LC
  3. Cadillac CT5
  4. Lincoln Navigator
• Small/Compact: 
  1. Mitsubishi Outlander (907 out of 1000)
  2. Hyundai Elantra
  3. Kia Forte
• Small/Compact Premium: 
  1. Cadillac CT4 (920 out of 1000)
  2. BMW X4
  3. Jaguar F-Pace

The Cadillac Escalade ranked highest of the four with a 935 based on a 1,000 point scale.

Navigation Systems

When it comes to navigation suppliers, the top three ranked are:

1. Nissan Sentra's Bosch  (954 out of 1000)
2. Cadillac Escalade's Telenav (946)
3. Honda Accord's Google  (940)

Speakers

Alps Alpine audio is the highest ranked speaker supplier system with the Volvo V60 ranking first of vehicles.

• Alpine Alps Volvo V60 (952)
• Alpine Alps Jeep Wagoneer (947)
• AKS/Harmon Alfa Romeo Giulia (947)

About the Study 

The 2024 U.S. Multimedia Quality and Satisfaction Study is based on responses from 99,144 purchasers and lessees of new 2024 model-year vehicles who were surveyed after 90 days of ownership. Study field dates were from July 2023-May 2024. For more info visit J.D. Powers.