Spike In Texting Scams Targeting TollTag Customers

You can bet if this is happening in Texas, it is happening everywhere else as well. 

TxDOT (Texas Department of Transportation) reports it is aware of a spike in texting scams targeting TxTag toll customers regarding outstanding toll charges.  TxDOT says it does not send emails or text messages to customers regarding balances due.

TxDOT says there have been multiple reports of TxTag customers receiving text messages claiming to have a balance due or past due. It's not a new thing - as these SMS text phishing scams, also known as smishing, have been occurring since last April. However, TxDOT says they appear to have increased recently. TxDOT says it's working to have fraudulent websites taken down in hopes of preventing customers from becoming victims.

TxTag takes customer account security and verification very seriously. While TxTag currently communicates with customers via email, text and outbound phone calls, it will not send text messages regarding final payment reminders or past due balances. Any text messages sent to TxTag customers will be sent from 22498.

TxDOT asks TxTag customers to be vigilant of these ongoing scams and contact TxTag Customer Service directly at www.TxTag.org or by calling 1-888-468-9824, should customers receive an unsolicited text, email or message purporting to be from TxTag or another toll agency. Also, never click on or open any links in the scam texts.

Here are other things to keep in mind:

• Emails and texts are sent to the email address and/or the phone number that customers provide in their account.
• Customers are required to opt into email and/or text notifications in order to receive emails and/or texts from TxTag.
  If customers are unsure if they are opted into email and/or text notifications, they can log into their TxTag online account or contact TxTag customer service to confirm.
• TxTag requires all customers to confirm their account information and verify their identity before providing any information to ensure they are speaking with the correct person on the account.

TxDOT says anyone who believes they have received a fraudulent text can file a complaint with the Federal Bureau of Investigation’s (FBI) Internet Crime Complaint Center (IC3) at www.ic3.gov