We covered this extensively when this big box retailer started to fall apart in Houston and Dallas. Now, some of Vroom's customers are going to receive some monetary relief.
In a press release, the Federal Trade Commission recently announced it is sending more than $934,000 in refunds to consumers who were harmed by online used car dealer Vroom’s shipment delays.
The FTC charged in July 2024 that Vroom failed to follow the Mail, Internet, and Telephone Order Rule, the Pre-Sale Availability Rule, and the Used Car Rule. The FTC’s complaint alleged the company misrepresented that it thoroughly examined all vehicles before listing them for sale and failed to obtain consumers’ consent to shipment delays or provide prompt refunds to consumers when cars weren’t delivered in the time promised. The complaint also alleged that Vroom violated the Used Car Rule by not providing consumers the Buyers Guide until late in the purchase process and that the guides were often missing required information. Finally, the complaint alleged that Vroom also failed to provide warranty information required by law.
The FTC says it is using money obtained from a settlement with Vroom, also announced in July 2024, to compensate consumers affected by Vroom’s failed delivery promises. The settlement order also prohibits the company from further misleading consumers about inspections or shipping and requires Vroom to provide required disclosures.
20,361 affected consumers will get checks according to the release. Checks should be cashed within 90 days. Consumers with questions about their payment should contact the refund administrator, Simpluris, at 866-675-2533, or visit the FTC website to view frequently asked questions about the refund process. The Commission also notes that it never requires people to pay money or provide account information to get a refund.
To read the full release click here.
Photo Credit: Vroom/Facebook.