Certified CarPro

Charles Owen

General Manager, Park Place Lexus Grapevine

4.9 / 80 Reviews

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Delivery Available 817-221-8436

Charles Owen is a 24+ year auto industry professional at Park Place Lexus Grapevine in Grapevine, TX. He became a Certified CarPro Friend in 2016.

Meet Charles Owen's Team

Zane Sommer

New Car Sales Director

Terry Song

New Car Sales Manager

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Hear From Our Customers

Average Rating

4.9

Based on 80 reviews

Communication4.9

Product Expertise4.8

Fair Pricing4.7

Milford Parramore5/15/24

Repeat Customer

Car pro had some one else to call.rep. called back,the next day, said car Was sold.it was a used car. Did not talk to .car pro

Car pro had some one else to call.rep. called back,the next day, said car Was sold.it was a used car. Did not talk to .car pro

Richard Sharp3/17/24

Repeat Customer

Going with another dealership. P.P. has limited inventory.

Going with another dealership. P.P. has limited inventory.

Thomas Williams1/24/24

Repeat Customer

Park Place Lexus held a 2023 IS 500 F Sport for me for over three weeks. At the last minute, I changed to the LC500. The IS 500 sold in less than three hours after I released it. The salesman and manager were very patient with me and gave a good deal on an amazing car. I always use the CarPro and have for fifteen years.

Park Place Lexus held a 2023 IS 500 F Sport for me for over three weeks. At the last minute, I changed to the LC500. The IS 500 sold in less than three hours after I released it. The salesman and manager were very patient with me and gave a good

2023 Lexus LC500

michael kantor10/17/23

Repeat Customer

We got a fair deal on a ES 300h Ultra Luxury at our local dealer (North Star Lexus at the Dominion). Much better than what your CarPro at Park Place Lexus offered. You should add this dealer to your list. During my call in to your show you said it was tough to get a discount on a high bred. It was difficult but we saved $3200. Off MSRP.

We got a fair deal on a ES 300h Ultra Luxury at our local dealer (North Star Lexus at the Dominion). Much better than what your CarPro at Park Place Lexus offered. You should add this dealer to your list. During my call in to your show you said it

Rodger DANIEL4/5/23

Charles got us in touch with Shane Welter and it was the best experience I have ever had at a car dealer. Shane was an absolute pleasure to deal with and I will check with Shane before I every buy another car.

Charles got us in touch with Shane Welter and it was the best experience I have ever had at a car dealer. Shane was an absolute pleasure to deal with and I will check with Shane before I every buy another car.

NaTasha Bull9/29/22

Repeat Customer

Awesome experience, no push, no hassle, very patient with us. Allowed me time to think on this important decision of car buying. Friendly team, I felt very good about their knowledge of vehicles that I was looking at.

Awesome experience, no push, no hassle, very patient with us. Allowed me time to think on this important decision of car buying. Friendly team, I felt very good about their knowledge of vehicles that I was looking at.

Sam Edwards7/29/22

Soon after I sent an email from your website I got a call from a manager who gave me the name of a salesman who would contact me. Without delay the salesman contacted me, I went in, looked at the car and bought it. The salesman was exemplary giving me royal treatment. The carpro system worked very well. I benefited a great deal from the advise Jerry gives out every week. I knew exactly what I should look out for and it was a great experience. I will not be buying a car in the future without a VIP Priority Pass! Thanks, Jerry.

Soon after I sent an email from your website I got a call from a manager who gave me the name of a salesman who would contact me. Without delay the salesman contacted me, I went in, looked at the car and bought it. The salesman was exemplary giving

Bill Devine2/6/22

Zane Summer has been great in giving me information on the Lexus NX hybrid

Zane Summer has been great in giving me information on the Lexus NX hybrid

Carrie Becker6/19/21

Park Place had the precise vehicle I desired and met my 'target' price; a vehicle to replaced my 15 year old Lexus [that had also been purchased from Park Place]. I was treated kindly and respectfully and completed the transaction in 2.5 hours. Could not have gone smoother! Thank you Jerry R. and Randall H.

Park Place had the precise vehicle I desired and met my 'target' price; a vehicle to replaced my 15 year old Lexus [that had also been purchased from Park Place]. I was treated kindly and respectfully and completed the transaction in 2.5 hours.

Dennis Reger5/20/21

Hi Jerry, We purchased a certified pre-owned 2019 RX350 from Park Place Lexus in Grapevine this past week and couldn't be happier. We were initially met by Nathan Henry and our sales experience manager, Walter Onubogu. They both worked very hard to find a vehicle that would fit our needs. Neither my wife nor I are up to date with the latest technology. Walter patiently explained and demonstrated the technology differences between the 2019 and 2020 models. So, when we took delivery, both of us were comfortable with the vehicle and its features. We had been scheduled to take delivery on Tuesday, but after seeing the weather forecast on Sunday night, we were concerned about the possibility of severe weather and hail. We contacted Walter and he went out of his way to accommodate our concerns. He moved the delivery date up and came in early to insure the vehicle was ready for us a day early. Thank you Jerry for recommending Park Place Lexus in Grapevine.

Hi Jerry, We purchased a certified pre-owned 2019 RX350 from Park Place Lexus in Grapevine this past week and couldn't be happier. We were initially met by Nathan Henry and our sales experience manager, Walter Onubogu. They both worked very

Daniela Piper4/4/21

David was very friendly, informative and easy to talk with. They had reduced the car price for me by 1k by the time I got there and they gave me the extras I requested: all weather mats and update on the navigation system as it wasn't able to find my address. I am very happy with the purchase and the way they treated me.

David was very friendly, informative and easy to talk with. They had reduced the car price for me by 1k by the time I got there and they gave me the extras I requested: all weather mats and update on the navigation system as it wasn't able to find

Kim Minnick1/1/21

Elliott was very nice but seemed to struggle some on what some documents were for and forgetting to get me to sign some. The process seem to take longer than it should've since we didn't have to haggle on a price.

Elliott was very nice but seemed to struggle some on what some documents were for and forgetting to get me to sign some. The process seem to take longer than it should've since we didn't have to haggle on a price.

Oliver Klinger12/29/20

Everyone was out of the Lexus IS 300 model I wanted. Brian found one for me. It was the last one they had. Park Place wasn't the most convenient dealer for me but they were great. Brian went out of his way to get me the car and hold it for me. I ran right out there and purchased it. He then walked me through the cars operation and got it all set up for me. He was fantastic and a great dealership! (As an aside, I got a flat tire driving it home. I took it to Sewell the next day and they said the tires are new on that model and they don't have one in stock, but are getting one for me. Gave me a loaner. Their service department is fantastic. I'm surprised they are one of your preferred dealers as well).

Everyone was out of the Lexus IS 300 model I wanted. Brian found one for me. It was the last one they had. Park Place wasn't the most convenient dealer for me but they were great. Brian went out of his way to get me the car and hold it for me. I ran

Ray Alison12/10/20

Zane and Randolph were great. This makes our 8 vehicle purchase using CarPro

Zane and Randolph were great. This makes our 8 vehicle purchase using CarPro

mike skelton11/17/20

I followed the online process and Nathan reached out to me within 24 hours about a used car on their lot. We handled most of the deal through email and over the phone. We came to terms on a Friday, but I couldn't make the 2.5 hour (one way) drive until the following Monday. No problems--my word, info, and desire to make my bride happy was enough for them. Monday I spent less than an hour at the dealership doing a test drive and signing papers. The Park Place experience was awesome! And, my wife is over the moon about her 2018 Jeep Wrangler JLU Rubicon. And Jerry, thanks for your email responses leading up to this with regard to timing and process.

I followed the online process and Nathan reached out to me within 24 hours about a used car on their lot. We handled most of the deal through email and over the phone. We came to terms on a Friday, but I couldn't make the 2.5 hour (one way) drive

Joseph Gesino6/28/20

I did not make the purchase because the trade-in loan-to-value did not make sense right now. The dealer made a good offer for the new car purchase and the trade-in. The trade-in value was simply lower than I expect at this time.

I did not make the purchase because the trade-in loan-to-value did not make sense right now. The dealer made a good offer for the new car purchase and the trade-in. The trade-in value was simply lower than I expect at this time.

Carol C. Lehew5/17/20

Was a very pleasant experience .

Was a very pleasant experience .

Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Grapevine. Please come visit us again soon!

David Beathard3/8/20

Randall did a great job walking us through this transaction. He showed a complete command of the details and numbers and was able to not only authoritatively answer each of our questions but also skillfully guided us through the process. May be the best car buying experience I've had.

Randall did a great job walking us through this transaction. He showed a complete command of the details and numbers and was able to not only authoritatively answer each of our questions but also skillfully guided us through the process. May be the

Hearing that you had the best car buying experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Park Place Lexus Grapevine, we wish you many happy miles in your new Lexus. We look forward to serving you for many years to come!

David Russell2/23/20

Very informative salesman and made the transaction very smooth.

Very informative salesman and made the transaction very smooth.

Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Grapevine. David and the team will be thrilled to hear your feedback!

Charlie Bennett12/26/19

Jerry, your superb advice coupled with Park Place Lexus' Zane Sommers and Danny Cantu provided a buying experience I can happily recommend to anyone. I'm a regular listener because I appreciate the depth of your industry knowledge and select dealers. Park Place Lexus - Grapevine and it's staff certainly meets or exceeds those high standards. Our visit with Zane and Danny resulted in our leasing an ES-350 L. Finally, as a side note, at 72 years of age I still proudly present as the "country boy" I am, more comfortable in jeans than Brooks Bros. Couldn't have been treated better!

Jerry, your superb advice coupled with Park Place Lexus' Zane Sommers and Danny Cantu provided a buying experience I can happily recommend to anyone. I'm a regular listener because I appreciate the depth of your industry knowledge and select

Congratulations on your new ES-350L! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Park Place Lexus Grapevine were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Cliff Russell12/10/19

I was taking my S.I.L to this dealer and trying to show her the benefits of using it I would have purchased the beautiful car, with the Lexus warranty for the price they were offering, but my S.I.L. wanted other things on the car and bought one from MB that was a bit newer but had a few things this one didn't have and she was leaving town 48 hours after she bought it so she bought that one. I love the Carpro program and have purchased 3 cars for me personally from the great dealers. But I was not in charge this time.

I was taking my S.I.L to this dealer and trying to show her the benefits of using it I would have purchased the beautiful car, with the Lexus warranty for the price they were offering, but my S.I.L. wanted other things on the car and bought one from

Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Grapevine. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

David Linder11/13/19

I've dealt with Park Place before and have always been pleased with their operation. No fuss, no muss, and they do what they say they're going to do.

I've dealt with Park Place before and have always been pleased with their operation. No fuss, no muss, and they do what they say they're going to do.

Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Grapevine. Charles Owen and the team will be thrilled to hear your feedback!

Al C Enlow10/1/19

SMOOTH NEGOTIATION.

SMOOTH NEGOTIATION.

Chuck Tennesson7/1/19

Easy transaction. Daniel really took care of us. We drove in from out of town and it went very smoothly.

Easy transaction. Daniel really took care of us. We drove in from out of town and it went very smoothly.

Thanks for making the trip for your purchase of your new vehicle! We appreciate your business, thank you again!

Lisa Williams6/9/19

They were great and no hassle

They were great and no hassle

We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Park Place Lexus Grapevine. We wish you safe travels in your new vehicle and look forward to seeing you again soon!

Joseph Gesino4/11/19

Great experience.

Great experience.

John Raef8/6/18

Easiest car purchasing process I have ever had. Staff friendly and answered all my questions. Reuben McPherson, sales experience manager, handled all my needs.

Easiest car purchasing process I have ever had. Staff friendly and answered all my questions. Reuben McPherson, sales experience manager, handled all my needs.

Butch Headding5/14/24

Repeat Customer

The experience was beyond belief. The professionalism that we experienced was outstanding. Honestly I’m not sure why someone would NOT use the CarPro for purchasing cars. What Jerry Reynolds brings to this is crazy good and I think him for it.

The experience was beyond belief. The professionalism that we experienced was outstanding. Honestly I’m not sure why someone would NOT use the CarPro for purchasing cars. What Jerry Reynolds brings to this is crazy good and I think him for it.

Lexus ES300h

David Wallis3/18/24

Repeat Customer

CarPro helped make the car buying experience somewhat easier.

CarPro helped make the car buying experience somewhat easier.

2023 Lexus RX 350 (dealer loaner vehicle)

Richard heath1/1/24

Repeat Customer

in and out in 30 min

in and out in 30 min

rx 350

Anonymous12/2/23

Repeat Customer

The thing that I cherish most about this car buying experience is that I was not pressured in anyway. They tried to up sale me on a variety of items as all dealership do. But there was no pressure to purchase. Randall Hood was very knowledgeable and has a great demeanor during and after the sale.

The thing that I cherish most about this car buying experience is that I was not pressured in anyway. They tried to up sale me on a variety of items as all dealership do. But there was no pressure to purchase. Randall Hood was very knowledgeable and

Lexus GX 460

Tony Violi3/29/23

The experience was excellent. Everyone was very customer oriented and a pleasure to deal with. Kudos to Brian. Super salesperson/finance guy…..

The experience was excellent. Everyone was very customer oriented and a pleasure to deal with. Kudos to Brian. Super salesperson/finance guy…..

Lee Hennigan10/12/22

Excellent experience, Terry and Randall were great to work with.

Excellent experience, Terry and Randall were great to work with.

Charles Hunstable5/8/22

Repeat Customer

Due to our mutual schedules we were not able to visit this location. Maybe next time we are in the new car market

Due to our mutual schedules we were not able to visit this location. Maybe next time we are in the new car market

Kevin Burke3/15/22

Zane from Park Place answered all of my questions regarding the Lexus product line. He was very patient and courteous. We have a follow up appointment this week to finalize our selection. Thank you Car Pro for your help and service!

Zane from Park Place answered all of my questions regarding the Lexus product line. He was very patient and courteous. We have a follow up appointment this week to finalize our selection. Thank you Car Pro for your help and service!

Marcia Murphy5/28/21

My husband and I were treated with ultimate courtesy. Car Max offered us more on our old lease than they did, so they agreed to meet that price.

My husband and I were treated with ultimate courtesy. Car Max offered us more on our old lease than they did, so they agreed to meet that price.

Randy Bohn5/25/21

Very nice to deal with. The price quoted was similar to the price quoted in Minneapolis. We decided to not lease or buy at this time from either dealer.

Very nice to deal with. The price quoted was similar to the price quoted in Minneapolis. We decided to not lease or buy at this time from either dealer.

Greg Webb2/8/21

Painless, fast and friendly car buying. I purchased a new 2020 UX 250h.

Painless, fast and friendly car buying. I purchased a new 2020 UX 250h.

jeff seidel1/4/21

Leased a new Lexus RX350L for my mother-in-law. Zane took care of everything over the phone. Even had one of his guys drive it down to San Antonio from Grapevine without me asking. I was planning on having one of my kids do it. After all, what are teenagers for? But no, he took care of it. She couldn't happier. As the old saying sort of goes . . . if momma's momma ain't happy, ain't nobody happy,

Leased a new Lexus RX350L for my mother-in-law. Zane took care of everything over the phone. Even had one of his guys drive it down to San Antonio from Grapevine without me asking. I was planning on having one of my kids do it. After all, what are

Kathie Bailey12/25/20

This is the best car experience I have ever had. Josh was patient and professional. Despite Covid we felt very safe in this dealership. We bought a Certified 2019 RX 350. This is the second vehicle we have bought from Park Place. We would never go anywhere else to buy a Lexus. This is a great dealership

This is the best car experience I have ever had. Josh was patient and professional. Despite Covid we felt very safe in this dealership. We bought a Certified 2019 RX 350. This is the second vehicle we have bought from Park Place. We would never go

Richard Svoboda12/13/20

Great experience.

Great experience.

Susan Grimes8/23/20

Everyone was great! It was so easy signing the papers! They don't push you off to another person to seal the transaction. The preowned sales manager was amazing. This is our second car purchase there and they are the best!

Everyone was great! It was so easy signing the papers! They don't push you off to another person to seal the transaction. The preowned sales manager was amazing. This is our second car purchase there and they are the best!

Vernon Rae8/18/20

This is my 16th car and absolutely the best car-buying experience I have ever had. The process started with Jerry's email response answering my several questions. I then emailed Park Place Lexus Grapevine and literally within a few minutes Nathan Henry phoned me. We agreed on a meeting time a few hours later. Nathan greeted me warmly at the dealership and introduced me to Derrick Nicholson, a cordial, courteous, professional who knows his product. Within about 90 minutes Nathan and I had a deal, $2,000+ less than the "best" offer I had from their cross-Metroplex rival. Throughout the process Nathan demonstrated competence, knowledge, and professionalism. He was a pleasure to deal with and seemed to be continually smiling behind his Covid-19 mask. Derrick personally delivered my new car the next morning and later that day Amy walked me through all the "techie" aspects of the car. I couldn't be more appreciative to Jerry for his genuineness, sincerity, and availability, and for the certified-dealer network he's worked so tirelessly to create. This is the fifth car I've bought from CarPro dealers, plus two my daughter has bought. I can't imagine buying another car without using Jerry's methods and dealers or going anywhere else other than Park Place Lexus Grapevine for our next Lexus.

This is my 16th car and absolutely the best car-buying experience I have ever had. The process started with Jerry's email response answering my several questions. I then emailed Park Place Lexus Grapevine and literally within a few minutes Nathan

Louis Pomaro4/21/20

Most of the deal was handled over the phone before we took the test drive. Chris was very professional and accommodating to our needs. We purchased a 2014 Lexus ES350 with the Luxury, Navigation Package. We traded in my wife's 2012 Camry SE with 65,000 miles in mint condition. The Lexus had 45,000 and was a one owner vehicle also. It is a Certified Vehicle with a 2yr., 20,000 mile warranty. This was our first Luxury car in our 50 years of marriage. It was the most pleasant buying experience we have every had. It worked exactly as you promote on your show. Thank you very much.

Most of the deal was handled over the phone before we took the test drive. Chris was very professional and accommodating to our needs. We purchased a 2014 Lexus ES350 with the Luxury, Navigation Package. We traded in my wife's 2012 Camry SE with

Congratulations on your new Lexus ES350! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Park Place Lexus Grapevine were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

David Carroll3/19/20

Exceptional process; really cared about getting to the right deal for the right vehicle; ended up trading my second vehicle as well!

Exceptional process; really cared about getting to the right deal for the right vehicle; ended up trading my second vehicle as well!

Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Grapevine. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Randall and the team will be thrilled to hear your feedback!

Ray Crews2/5/20

We just brought our 3rd RX at Park Place, and thanks to you we got the best treatment deal we have ever gotten. Thank you! Thank you! Thank you!

We just brought our 3rd RX at Park Place, and thanks to you we got the best treatment deal we have ever gotten. Thank you! Thank you! Thank you!

Paula Czapko1/5/20

Everything went so smoothly. Love my new Lexus.

Everything went so smoothly. Love my new Lexus.

Hearing that you had a smooth experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Park Place Lexus Grapevine, we wish you many happy miles in your new Lexus. We look forward to serving you for many years to come!

Joseph Hazewski12/8/19

Charles is the Gold Standard for Car Pro dealers. Straight forward and provides fair pricing without playing games. If you want a new Lexus......Call Charles, you won't be disappointed. Purchased my sixth Lexus from Park Place....it won't be my last....A real Pleasant Experience.

Charles is the Gold Standard for Car Pro dealers. Straight forward and provides fair pricing without playing games. If you want a new Lexus......Call Charles, you won't be disappointed. Purchased my sixth Lexus from Park Place....it won't be my

On behalf of CarProUSA and Park Place Lexus Grapevine, I would like to thank you for sharing this great review! Please come visit us again soon!

Joan Parma11/16/19

Very quick response and excellent follow up.

Very quick response and excellent follow up.

On behalf of CarProUSA and Park Place Lexus Grapevine, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience! Enjoy your new vehicle and please come visit us again soon!

Robert Ohlendorf9/11/19

We liked Park Place. We used your service with Freeman Toyota when leasing a Highlander. The name given to us with Freeman was BJ Stankovich. He was the first one to greet us and made sure we were getting the deal we expected. He did let Sam Scarlett handle the details. The process seemed a little more straight forward at Freeman. In fairness, Both Zane and John were readily available and worked with us. John handled all of the paperwork rather than having us talk to a financial person.

We liked Park Place. We used your service with Freeman Toyota when leasing a Highlander. The name given to us with Freeman was BJ Stankovich. He was the first one to greet us and made sure we were getting the deal we expected. He did let Sam

Thank you so much for sharing your experience with CarProUSA and Classic Park Place Lexus Grapevine. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Glenda Carley7/22/19

We had a very good experience with Park Place. It is a very inviting dealership.

We had a very good experience with Park Place. It is a very inviting dealership.

Keith Goodman6/7/19

I didn't need to turn in pass as when Brandon called me he knew I was a carpro referral. I took my trade to carmax first to get the offer from them. I then emailed brandon pics of my car and he called the next day to tell me they will offer the same amount and of course with trade that is a substantial tax savings. My wife was not feeling well and we live in South Arlington so I took the red 2019 ES350 home to show her and let her drive. I then went back to dealership and asked if they could find $1500 between car and trade. They did and we made the deal. The entire process was fast and easy. In addition I felt like I got a great deal with no hassle

I didn't need to turn in pass as when Brandon called me he knew I was a carpro referral. I took my trade to carmax first to get the offer from them. I then emailed brandon pics of my car and he called the next day to tell me they will offer the same

Congratulations on your new ES350! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Park Place Lexus Grapevine were able to provide you with the excellent experience we strive to provide all our customers. We hope your wife is feeling better and glad Park Place Lexus Grapevine was able to work out a deal with you! We look forward to working with you again in the future.

dean summers5/3/19

Dealership was very friendly and no pressure. The 2019 RX 350 does not have Apple Play in it so we will not consider buying until the 2020 model comes you.

Dealership was very friendly and no pressure. The 2019 RX 350 does not have Apple Play in it so we will not consider buying until the 2020 model comes you.

Carolyn Wollard8/5/18

Another great car buying experience! Very professional & helpful! Third time using the Car Pro recommendations and all have gone great! Highly recommend!

Another great car buying experience! Very professional & helpful! Third time using the Car Pro recommendations and all have gone great! Highly recommend!

Carl Freel5/8/24

Repeat Customer

Our vehicle is on a ship heading to Calif. not here yet. We went to the dealership and viewed simular models. And saw our color.

Our vehicle is on a ship heading to Calif. not here yet. We went to the dealership and viewed simular models. And saw our color.

Lexus GX550 Overtrail

Cassandra Altizer2/2/24

Repeat Customer

I worked with both Derrick and Elliott in Pre-owned sales. Derrick was the initial person I worked with when I came in to look at a specific pre-owned vehicle. He was kind and attentive and spent a lot of time with me and my family showing us the car we came to see as well as searching through the rest of the inventory to satisfy my curiosity on what was available. He was wonderful to work with. When I came back the next day to purchase, it was Derrick’s day off so we worked with Elliott. He was also great to work with. My one small complaint would be the amount of time the paperwork took while I had a crying baby with me. It seemed to take longer than anticipated. However, I do not have any complaints about the people. We negotiated to have a few things fixed before I took ownership and the dealership was wonderful to make sure I had a loaner car in the meantime after I turned in my trade in. They took care of the things I requested. I even came back a little while after purchase because we discovered a problem after I giant rain storm. Park Place, Derrick and Elliott went above and beyond to check out the issue and work on my car after purchase since it was a hidden issue. I came back twice and without hesitation they gave me a loaner vehicle both times until they could nail down the problem and get it fixed. Not all dealers would have done that. I will continue to bring my car back for maintenance because I was so happy with the service I received here. Thank you.

I worked with both Derrick and Elliott in Pre-owned sales. Derrick was the initial person I worked with when I came in to look at a specific pre-owned vehicle. He was kind and attentive and spent a lot of time with me and my family showing us the

Gerald SNOWDEN12/23/23

Repeat Customer

Sent notice to CarPro, received call from dealer contact within an hour. He set me up with the same sales person from last purchase. We had the deal worked out in 15 minutes.

Sent notice to CarPro, received call from dealer contact within an hour. He set me up with the same sales person from last purchase. We had the deal worked out in 15 minutes.

NX350 Hybrid

Peter Hoh5/13/23

Repeat Customer

Like the direct contact with the top admin at the dealership. Don't have to haggle and be treated with respect.

Like the direct contact with the top admin at the dealership. Don't have to haggle and be treated with respect.

Lexus GX 460

Greg Cagle1/13/23

This was our 2nd lexus purchased from Park Lexus so this was not our first time to have the opportunity to experience doing busy with them. As the first time, they were extremely courteous throughout the process (which was very efficient). We met Charles Owen and the new car manager and both made us feel welcome. Charles' 2 girls are actually the same as as my grandkids and go to the same school. He never seemed rushed to finish our visit with him. And the sales person that assisted us was the same one that helped us over 7 years ago so we were comfortable with her from the start. Overall, they took very good care of us and we would certainly purchase from them again. Thanks for the recommendation CarPro!

This was our 2nd lexus purchased from Park Lexus so this was not our first time to have the opportunity to experience doing busy with them. As the first time, they were extremely courteous throughout the process (which was very efficient). We met

Terry Williams9/19/22

Although my daughter was probably trying to buy more car than she could afford, I think we could have been treated a bit better. No one was rude, but I don’t feel like they tried real hard to get her financed. And they offered her less for her trade than other dealerships that we have been to.

Although my daughter was probably trying to buy more car than she could afford, I think we could have been treated a bit better. No one was rude, but I don’t feel like they tried real hard to get her financed. And they offered her less for her trade

Joe Gesino5/1/22

Repeat Customer

Great experience again. Bought another RX350L.

Great experience again. Bought another RX350L.

Michael Bennett12/28/21

Repeat Customer

Very transparent process. Everything was explained "up front". Chanelle (sales person), handled everything. No bouncing back and forth to finance, managers, etc. She delivered to car to my home.

Very transparent process. Everything was explained "up front". Chanelle (sales person), handled everything. No bouncing back and forth to finance, managers, etc. She delivered to car to my home.

Gary Chatelain5/27/21

Good follow up on car purchase. Did everything we agreed on. I would purchase another vehicle from Sean.

Good follow up on car purchase. Did everything we agreed on. I would purchase another vehicle from Sean.

Jerry Kegley4/4/21

This was an excellent buying experience. Zane and John were professional, courteous, respectful and a pleasure to deal with. This dealership does not play games with their customers. They provide full transparency over the process in a no pressure environment. This is the 8th Lexus I have purchased from this dealership and I keep coming back because they are so easy to deal with. I should add that the price I received on the Lexus was great, as was the price on our trade-in.

This was an excellent buying experience. Zane and John were professional, courteous, respectful and a pleasure to deal with. This dealership does not play games with their customers. They provide full transparency over the process in a no pressure

Ron Rose1/12/21

It did take longer to get the car prepped than I hoped

It did take longer to get the car prepped than I hoped

Ron Lee12/30/20

No hassle buying. Filled out all the paperwork online so only had to sign when went to pick up the vehicle. Allowed me to take the vehicle to our mechanic to be checked out. Found a couple of somewhat minor things needing attention & the dealer is fixing them at their cost. Great buying experience. Thank you CarProUSA!

No hassle buying. Filled out all the paperwork online so only had to sign when went to pick up the vehicle. Allowed me to take the vehicle to our mechanic to be checked out. Found a couple of somewhat minor things needing attention & the dealer

Delwynn Sherrill12/14/20

Very nice dealership and salesman. Knowledgeable but not pushy. Understood that we wanted more interior room than the Lexus offered. Would recommend to anyone interested in Lexus.

Very nice dealership and salesman. Knowledgeable but not pushy. Understood that we wanted more interior room than the Lexus offered. Would recommend to anyone interested in Lexus.

Steve Regian11/24/20

Kevin, and all at Park Place, were great!! Bought an RX 450H and looking forward to exemplary Park Place service!!

Kevin, and all at Park Place, were great!! Bought an RX 450H and looking forward to exemplary Park Place service!!

Stephen Conley8/22/20

Great!

Great!

john kitch6/21/20

After hearing you talk about the CarPro way of buying a car since before you were the car pro, I finally got to experience it for myself. Reuben contacted me a few minutes after I printed my pass. after telling him what I wanted he went to work on all the necessary details. I live in the Waco area and was not able to travel to Grapevine. So, on the 22nd of June, Reuben pulled into my driveway in my new Lexus UX200. A totally easy process that i am still amazed at it actually working! Thanks to Reuben, Park Place and the Car Pro.

After hearing you talk about the CarPro way of buying a car since before you were the car pro, I finally got to experience it for myself. Reuben contacted me a few minutes after I printed my pass. after telling him what I wanted he went to work on

Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Grapevine. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Enjoy your new Lexus UX200!. Reuben and the team will be thrilled to hear your feedback!

Carol Henderson4/13/20

We worked with John and Zane... both were great!

We worked with John and Zane... both were great!

Patrick Jeffrey3/8/20

I assisted a lady from church, Joan Walenty, who's husband has passed find a new car. We originally looked for a certified pre-owned Lexus SUV but it was cheaper to buy and finance a new model. Joan is very happy with her new car. The experience was so great for me, I might go back and trade in my Jeep.

I assisted a lady from church, Joan Walenty, who's husband has passed find a new car. We originally looked for a certified pre-owned Lexus SUV but it was cheaper to buy and finance a new model. Joan is very happy with her new car. The experience was

On behalf of CarProUSA and Park Place Lexus Grapevine, I would like to thank you for sharing this great review! We are thrilled that you both enjoyed your experience! We hope Joan enjoys her new Lexus! Please come visit us again when you're ready to trade in your Jeep!

Paula Czapko1/12/20

Experience was wonderful on the last day of the year.

Experience was wonderful on the last day of the year.

Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Grapevine. Mike and the team will be thrilled to hear your feedback!

Deborah Bowen12/19/19

Pete and Mike gave me exceptional service. I was looking for the GX 460. Either 2016, 2018. A 2016 trade came in and they worked with me to get me the deal I needed. The car was delivered in exceptional quality. It does not look like a 4 year old vehicle. It is beautiful and everything looked perfect on it. I really liked working with Mike. I know I probably drove him crazy but he never showed it. Very Professional and a great man.

Pete and Mike gave me exceptional service. I was looking for the GX 460. Either 2016, 2018. A 2016 trade came in and they worked with me to get me the deal I needed. The car was delivered in exceptional quality. It does not look like a 4 year old

Thank you so much for sharing your experience with CarProUSA and Park Place Lexus Grapevine. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers.Charles and the team will be thrilled to hear your feedback

Sharon Parisi12/6/19

Ezell Williamson is the best!

Ezell Williamson is the best!

On behalf of CarProUSA and Park Place Lexus Grapevine, I would like to thank you for sharing this great review! Please come visit us again soon!

Joseph Rakoczy11/3/19

Its Park Place,,, They set the bar for all to follow,,, what more can one say?

Its Park Place,,, They set the bar for all to follow,,, what more can one say?

On behalf of CarProUSA and Park Place Lexys Grapevine, I would like to thank you for sharing this great review! Enjoy your new vehicle and please come visit us again soon!

Jim Bergstrom8/4/19

The entire process was seamless. Reuben did a great job, and everyone we came into contact with was great. My wife drove away in new RX350 Premium and she is very pleased. We have used the Car Pro process on 6-7 different vehicle purchases and we are very happy with the results. Thanks for you help and love your radio show! Jim & Monica

The entire process was seamless. Reuben did a great job, and everyone we came into contact with was great. My wife drove away in new RX350 Premium and she is very pleased. We have used the Car Pro process on 6-7 different vehicle purchases and we

We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Park Place Lexus Grapevine. We wish you safe travels in your new RX350 and look forward to seeing you again soon!

Chuck Tennesson6/23/19

I live in Abilene and we did the whole deal via email and telephone. Mr. Cabriales stayed in touch throughout the transaction. Very easy and enjoyed experience.

I live in Abilene and we did the whole deal via email and telephone. Mr. Cabriales stayed in touch throughout the transaction. Very easy and enjoyed experience.

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Park Place Lexus Grapevine were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Scott McAllister5/30/19

We really felt like we were a valued guest and felt that we were getting a good value for our money.

We really felt like we were a valued guest and felt that we were getting a good value for our money.

On behalf of CarProUSA and Park Place Lexus Grapevine. I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience!. Enjoy your new vehicle and please come visit CarProUSA and Park Place Lexus Grapevine again soon!

C. Wollard8/9/18

Another great car buying experience! Very professional & helpful! Third time using the Car Pro recommendations and all have gone great! Highly recommend!

Another great car buying experience! Very professional & helpful! Third time using the Car Pro recommendations and all have gone great! Highly recommend!