Michael Conquilla is an experienced auto industry professional at Sierra Subaru in Monrovia, CA. He became a Certified CarPro Friend in May, 2011. Michael believes that "car shopping should an extraordinary, fun experience, like having a family gathering."
Michael Conquilla is an experienced auto industry professional at Sierra Subaru in Monrovia, CA. He became a Certified CarPro Friend in May, 2011. Michael believes that "car shopping should an extraordinary, fun experience, like having a family gathering."
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What to Expect
- Submit the form to confirm vehicle availability and contact your Certified CarPro.
- The Certified CarPro and their team will receive your info and contact you.
- Set an appointment with your Certified CarPro, then head to the dealership and enjoy a VIP car buying experience!
Hear From Our Customers
Average Rating
Kelly Federline Federline10/28/24
Repeat Customer
5.00 star rating
I never went to see him. We emailed back and forth. He was very straightforward and helpful with his responses. He told me that an offer that I already had from another dealership was better than he would be able to do. I wish all the interactions I had were like this.
I never went to see him. We emailed back and forth. He was very straightforward and helpful with his responses. He told me that an offer that I already had from another dealership was better than he would be able to do. I wish all the interactions I
Nancy Dege7/20/23
Repeat Customer
5.00 star rating
They were up front n very helpful. They could not find inventory n it was too late to order a 2023. Couldn’t wait for 2024.
They were up front n very helpful. They could not find inventory n it was too late to order a 2023. Couldn’t wait for 2024.
Manuel Huiitron6/14/23
Repeat Customer
5.00 star rating
I loved working with Michael Conquilla of Sierra Subaru, Monrovia Southern California. I ordered a 2024 Outback Wilderness, upon meeting him he spent more time creating a personal connection with me than he did trying to sell a car and after the initial order continuing into now after receiving the vehicle, he reaches out to me to see if I have any questions or concerns and because of this attention I am going to recommend everyone I can to him. I drove over 20 miles passing other Subaru dealers to meet him after listening to your show and I will forever be glad I did.
I loved working with Michael Conquilla of Sierra Subaru, Monrovia Southern California. I ordered a 2024 Outback Wilderness, upon meeting him he spent more time creating a personal connection with me than he did trying to sell a car and after the
Subaru Outback Wilderness 2024
Dennis Stockhausen11/26/22
5 star rating
Michael Conquilla was wonderful to work with. I originally called to make an appointment and he called me back to discuss my needs. He called again the day prior to meeting to make sure he had everything I desired ready, including the cars I wanted to test drive. Upon arrival we again sat down to review what he had set up for us. After our test drives we decided on a 2022 Forester Touring model. Throughout the process Michael was always making sure he understood our wants. He really cared for us which was unlike another car purchase. I highly recommend Michael and will refer him to anyone looking for a auto. I'm a long time listener of the Carpros and first time user of its VIP customer. This VIP program is as advertised. The best car buying experience you'll ever have. Thank you Michael , Jerry and Kevin.
Michael Conquilla was wonderful to work with. I originally called to make an appointment and he called me back to discuss my needs. He called again the day prior to meeting to make sure he had everything I desired ready, including the cars I wanted
Gary Krenz8/27/22
5 star rating
I have tried a number of programs before when buying a new car. The CarPro process has been the easiest by far. Michael Conquilla called me back within a few hours of my original email through CarPros. He spent the time with me on the phone going through all of the Foresters that were coming in until we found the one he reserved for me. He kept me updated until it came in. He was friendly, professional and patient as we reviewed the car and finalized the deal. And he continues to follow up with me. Thank you Michael for putting me in my third Forester.
I have tried a number of programs before when buying a new car. The CarPro process has been the easiest by far. Michael Conquilla called me back within a few hours of my original email through CarPros. He spent the time with me on the phone going
Diana LaPlace5/24/21
5 star rating
The process was easy. I did everything by email and over the phone. Unfortunately, I had to pay the manufacturer recommended price since the Subaru Crosstrek Sport was not on the lot. So I ordered the car with the specifications that I wanted and had to wait 60-90 days to receive it. Overall, Steve was great to work with.
The process was easy. I did everything by email and over the phone. Unfortunately, I had to pay the manufacturer recommended price since the Subaru Crosstrek Sport was not on the lot. So I ordered the car with the specifications that I wanted and
Craig Burness5/6/21
5 star rating
Michael helped make my daughter's first time car buying experience easy and enjoyable.
Michael helped make my daughter's first time car buying experience easy and enjoyable.
Steve Krueger4/18/21
5 star rating
Michael provided us with a most enjoyable experience in our leasing of a new Subaru Crosstrek Sport vehicle. He was very friendly and knowledgeable when explaining all aspects to our vehicle. He was able to answer all of our questions. He encouraged us to contact him regarding any future questions that we may have regarding our new vehicle.
Michael provided us with a most enjoyable experience in our leasing of a new Subaru Crosstrek Sport vehicle. He was very friendly and knowledgeable when explaining all aspects to our vehicle. He was able to answer all of our questions. He encouraged
Andrew YATROFSKY4/4/21
5 star rating
Great price! Michael gave us excellent service through the whole process. Explained everything. In the finance office it was also as efficient as it can be, and they even had some snacks, as we were hungry by then!
Great price! Michael gave us excellent service through the whole process. Explained everything. In the finance office it was also as efficient as it can be, and they even had some snacks, as we were hungry by then!
Augie Dixit1/22/21
5 star rating
Great experience
Great experience
John Nicola1/16/21
5 star rating
this was our second vehicle purchased thru CarPro. first buy was amazing. Ethan went overboard for us making the purchase easy. After doing our research, we contacted him via internet, stopped by on way home from mountains and drove home with new outback.
this was our second vehicle purchased thru CarPro. first buy was amazing. Ethan went overboard for us making the purchase easy. After doing our research, we contacted him via internet, stopped by on way home from mountains and drove home with new
Joseph Taylor12/23/20
5 star rating
We appreciate the exceptional service Michael provided. He answered all of our questions, helped us to find the right vehicle, invited us to take a test drive, and gave us a great price. We are so happy with how he and his team took care of us.
We appreciate the exceptional service Michael provided. He answered all of our questions, helped us to find the right vehicle, invited us to take a test drive, and gave us a great price. We are so happy with how he and his team took care of us.
Gary Prebula12/20/20
5 star rating
Arranged an in home test drive and delivered the new vehicle to me. Followed up.
Arranged an in home test drive and delivered the new vehicle to me. Followed up.
Karen Skoog11/7/20
5 star rating
Excellent experience! Everything was ready to go when I arrived and the process was very efficient.
Excellent experience! Everything was ready to go when I arrived and the process was very efficient.
Michael Smith10/20/20
5 star rating
Great service and follow up
Great service and follow up
TOM RILES8/22/20
5 star rating
I had visited another dealer closer to my house but when I started talking with Michael everything came into focus. His professionalism and detailed knowledge was excellent. I immediately felt extremely confident and comfortable in the relationship. It is without question the most satisfying car buying experience I have ever had. I'm 80 and have had a lot!
I had visited another dealer closer to my house but when I started talking with Michael everything came into focus. His professionalism and detailed knowledge was excellent. I immediately felt extremely confident and comfortable in the relationship.
TOM RILES8/14/20
5 star rating
I had visited another dealer closer to my house but when I started talking with Michael everything came into focus. His professionalism and detIled knowledge was excellent. I immediately felt extremely confident and comfortable in the relationship. It is without question the most satisfying car buying experience I have ever had. I'm 80 and have had a lot!
I had visited another dealer closer to my house but when I started talking with Michael everything came into focus. His professionalism and detIled knowledge was excellent. I immediately felt extremely confident and comfortable in the relationship.
Joaquin Dollenmayer6/23/20
5 star rating
Haven't shopped for a car in years, so appreciated the friendly, kind and knowledgeable service I received from Ethan Amaral.<br>Ethan went way beyond helping. I was concerned that the Subaru Outback I loved was going to be too wide for my narrow driveway, so with Ellen<br>Leung's permission Ethan followed me home and we checked. The beautiful car was too wide to comfortably fit. <br>Want to thank you too Mr. Reynolds for all your help with questions about a car for my granddaughter, and for answering my emails in a timely manner.<br>Thanks to you, a grandmother can breathe a little easier knowing I received the best possible advise.
Haven't shopped for a car in years, so appreciated the friendly, kind and knowledgeable service I received from Ethan Amaral.<br>Ethan went way beyond helping. I was concerned that the Subaru Outback I loved was going to be too wide for my
On behalf of CarProUSA and Sierra Subaru, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Ethan! Please come visit us again soon!
Paul Wong6/3/20
5 star rating
The people in the dealership was very knowledgeable and kind and it was very professional.
The people in the dealership was very knowledgeable and kind and it was very professional.
On behalf of CarProUSA and Sierra Subaru, I would like to thank you for sharing this great review! Please come visit us again soon!
Nick Latkovic3/8/20
4 star rating
Sales and Finance were excellent - 5 stars. <br><br>Have issue with driver side window operation switch being damaged. Certified check sheet showed checked and clearly it was missed. Also center information display has faulty display. Planning on returning for correction. Overall, car is excellent - annoying to have to return for an item that should have been caught.
Sales and Finance were excellent - 5 stars. <br><br>Have issue with driver side window operation switch being damaged. Certified check sheet showed checked and clearly it was missed. Also center information display has faulty display.
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. We are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. Thank you for taking the time to write this review.
Mike Michael Hanskat2/8/20
5 star rating
My Wife and I have had BAD experiences in the past when buying cars. From the first phone call to Sierra Subaru things were different. Ellen and Ethan went over and above to serve us. Very happy with our new Subaru Ascent Touring. Would recommend CarPro to everyone.
My Wife and I have had BAD experiences in the past when buying cars. From the first phone call to Sierra Subaru things were different. Ellen and Ethan went over and above to serve us. Very happy with our new Subaru Ascent Touring. Would recommend
Vicki Barrett12/14/19
5 star rating
Both Jeff and Ellen were very helpful and patient with me. They were able to answer all of my many questions and did not get frustrated when I had difficulty making decisions. I did not feel any pressure to purchase or to chose the higher priced option. All options were fully explained and several Outbacks were shown to me. A very enjoyable experience
Both Jeff and Ellen were very helpful and patient with me. They were able to answer all of my many questions and did not get frustrated when I had difficulty making decisions. I did not feel any pressure to purchase or to chose the higher priced
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Sierra Subaru with only the best there is to offer. It’s so nice to hear that Jeff and Ellen helped to make your experience such a positive one!
G Tepley10/13/19
5 star rating
Awesome. No pressure, very professional, service is exceptional.
Awesome. No pressure, very professional, service is exceptional.
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Kurt Tolliver7/9/19
5 star rating
James A. and Sales Manager Ray were very helpful, they represent the dealership and Suburu very well. We came back multiple times and there was never pressure to purchase, in fact, they were less in a hurry to close the deal then we were! We'll be back.
James A. and Sales Manager Ray were very helpful, they represent the dealership and Suburu very well. We came back multiple times and there was never pressure to purchase, in fact, they were less in a hurry to close the deal then we were! We'll be
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. <br>
Keith Passow6/18/19
5 star rating
Sierra Subaru did an outstanding job. I just leased a new 2019 Subaru Forester from Sierra Subaru in Monrovia on Friday. I've been a loyal listener to the CarPro radio show of Jerry Reynolds for some time now, so I decided to test the waters and see if CarPro could "walk the talk." To make this long story short, Sierra Subaru exceeded all of my expectations. It was the easiest car dealer experience I've ever had. Honesty, integrity, customer service, fair pricing, etc., etc. Give them a chance at your business when you are looking to buy or lease your new Subaru. You won't be disappointed. From the General Manager, Ellen Leung, to Michael, the sales manager, to Leo, our sales representative, to Mike, in financing. Professionalism at its finest!! Thank you Sierra Subaru!! Thank you CarPro. Thank you Jerry Reynolds.
Sierra Subaru did an outstanding job. I just leased a new 2019 Subaru Forester from Sierra Subaru in Monrovia on Friday. I've been a loyal listener to the CarPro radio show of Jerry Reynolds for some time now, so I decided to test the waters and see
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Sierra Subaru with only the best there is to offer. It’s so nice to hear that Ellen, Michael, Leo and Mike helped to make your experience such a positive one. Enjoy your new 2019 Subaru Forester!
Carol Barber4/9/19
5 star rating
I spoke to Ellen Leung about a week before my visit to the dealership, I gave her my credit score and financial info ($3,300 cash down) and advised I was 76 years old but I wanted to buy NOT lease a safe, reliable vehicle with payments around $325-350 per month. There was a certified 2017 Crosstrek in stock with approx. 37,000 miles but it was on recall for a tail light issue. I had a 2001 BMW purchased for my daughter (who stayed in Chicago at N.Western University to get a Ph.D, and visited 3 or 4 times in ten years. The car had approx. 95,000 miles and was just like new and had been beautifully maintained. In the end I traded it and added the money to my down payment. Imagine my surprise when I learned I could have a 2019 Crosstrek and my payments, even with an extended 8 yr. warranty (I drive less than 5,000 miles per year) were $366.16/mo. The best part was the interest rate, it was lower than Bank of America offered me as a 40+ year preferred customer. I had a great buying experience at Sierra Subaru. My friend purchased in 2018 two vehicles (both Crosstreks) from a Santa Monica (Subaru) dealer and paid $40,000 cash each. My friend Victoria thought I should go to Santa Monica to get my vehicle. I did not and I am so HAPPY!! You know what? Victoria should have gone to see Ellen, Safia and Mike at Sierra Subaru. PS Love your Saturday morning show -- invaluable informative, no high pressure sales pitches -- no baloney. Just basic truthful information.
I spoke to Ellen Leung about a week before my visit to the dealership, I gave her my credit score and financial info ($3,300 cash down) and advised I was 76 years old but I wanted to buy NOT lease a safe, reliable vehicle with payments around
Tom Donlon2/24/19
5 star rating
He did his best, but in the end he did not have what I was looking for, although he did offer to try to locate it. In the end I decided it was too far away and since I did not have something to trade, getting there from Fountain Valley would prove to be too difficult. Again, I stress that I am confident that he would have done his best to make me happy and I have no problem recommending him.
He did his best, but in the end he did not have what I was looking for, although he did offer to try to locate it. In the end I decided it was too far away and since I did not have something to trade, getting there from Fountain Valley would prove
Hello there Tom,<br><br>This feedback is certainly great to hear from you regarding your recent visit with Sierra Subaru. Leo and their team always do a great job. It sounds like they didn't quite have the vehicle you had bee searching for and you weren't quite able to make a deal at this time. However, Leo and the entire team at Sierra Subaru do thank you for this opportunity to earn your business, and we do thank you very much for being a valued show listener!
Kelly Federline Federline10/28/24
Repeat Customer
5.00 star rating
I never went to see him. We emailed back and forth. He was very straightforward and helpful with his responses. He told me that an offer that I already had from another dealership was better than he would be able to do. I wish all the interactions I had were like this.
I never went to see him. We emailed back and forth. He was very straightforward and helpful with his responses. He told me that an offer that I already had from another dealership was better than he would be able to do. I wish all the interactions I
k s swigart10/27/23
Repeat Customer
5.00 star rating
It was worth the extra drive to get the better service. The Subaru dealership that is just a couple of miles from home would have gotten a 1 on all the above ratings. Although, they could have given me more for my trade-in.
It was worth the extra drive to get the better service. The Subaru dealership that is just a couple of miles from home would have gotten a 1 on all the above ratings. Although, they could have given me more for my trade-in.
Subaru Crosstrek
Sue Kronfeld3/5/23
5 star rating
I had a very good experience at Sierra Subaru, our salesman Michael Coquilla was great. They honored the trade In estimate I got from CarMax!
I had a very good experience at Sierra Subaru, our salesman Michael Coquilla was great. They honored the trade In estimate I got from CarMax!
Michael J. Moreno12/4/22
5 star rating
Jerry Reynolds, My wife and I were very happy with Michael Conquilla from start to finish. I would definitely recommend Michael to our family and friends. He was a 10 out of 10. I especially appreciate how kind he was to our 2 kids. The Ascent we leased was for my wife, Brenda Lee. Michael understood that. He took time to show my as much as he could about the Ascent. My wife absolutely Loves the car. I also told Michael I may want to lease or buy an Ascent for myself. He was a pleasure to deal with. I definitely recommend the “Car Pro” program. Kind Regards, Michael Moreno
Jerry Reynolds, My wife and I were very happy with Michael Conquilla from start to finish. I would definitely recommend Michael to our family and friends. He was a 10 out of 10. I especially appreciate how kind he was to our 2 kids. The Ascent we
Ella Pfeiffer11/12/21
Repeat Customer
5 star rating
I worked with Michael Conquilla. He contacted me within 24 hours of submitting the request through CarproUSA. He was very helpful. I told him what I wanted. He negotiated the price with me over the phone and explained all the charges. We made the deal and I picked up the car as soon as it arrived on the lot. My son is thrilled with his new black Crosstrek. Michael Conquilla never made me feel like I was getting hustled. He has been available by phone anytime I have had a question. His desk has the CarproUSA logo over it along with the life size cutout of Jerry Reynolds--cute!
I worked with Michael Conquilla. He contacted me within 24 hours of submitting the request through CarproUSA. He was very helpful. I told him what I wanted. He negotiated the price with me over the phone and explained all the charges. We made the
Eric Webber6/4/21
5 star rating
I knew exactly the car I wanted so I requested all the numbers for a 3yr/36k lease from Sierra Subaru. Michael sent a complete rundown of the pricing. The price of the car was $2,000 less than another dealer had quoted me, so we made an appointment with Michael and did the deal and got the car that night. Our experience was exactly as described by Jerry on his broadcast--a courteous, professional process--no tricks, no haggling, no upselling for added-cost items we didn't want. It was actually an ENJOYABLE process!<br>
I knew exactly the car I wanted so I requested all the numbers for a 3yr/36k lease from Sierra Subaru. Michael sent a complete rundown of the pricing. The price of the car was $2,000 less than another dealer had quoted me, so we made an appointment
James Lee Suttles5/4/21
5 star rating
Jeff Stevens was truly a class act every step of the way. He was kind, professional, and a real gentleman. He arranged a test drive of a Subaru Forester for me. During our test drive, it became clear that the Forster lacked the power I was looking for in an SUV. He took my opinion with grace, dignity and not the least amount of pressure. He encouraged me to test drive an Outback with a turbo engine, which I plan to do some time in the future.<br><br>Later in the day, I discovered that I had left my checkbook in the test vehicle. Although he was swamped when I returned to retrieve it, Jeff walked me over to the Forester to recover my checkbook. Good guys like Jeff are hard to come by when purchasing an automobile. I intend to seek him out first when I continue my car buying journey. Everyone else I came into contact with at Sierra Subaru had the same high degree of professionalism as Jeff.<br><br>Hope to see you all soon!<br><br><br>
Jeff Stevens was truly a class act every step of the way. He was kind, professional, and a real gentleman. He arranged a test drive of a Subaru Forester for me. During our test drive, it became clear that the Forster lacked the power I was looking
David Provence4/23/21
5 star rating
We did not visit the dealer. We did everything over the phone. We decided not to buy a new car, but Michael was extremely helpful and attentive.
We did not visit the dealer. We did everything over the phone. We decided not to buy a new car, but Michael was extremely helpful and attentive.
David Fox3/31/21
3 star rating
I give George Lin (2 Stars) and Jeff Stevens (5 Stars): George contacted me by phone after I made an internet request for a new 2021 Red Subaru Outback with the condition to trade-in my 2016 Subaru Forester with the 0% financing being offered by the end of March 31, 2021. I made an appointment with George for Saturday March 27th at 10am to make the possible deal. He did not roll out the red carpet for us with our CarProUSA Priority Pass certificate. He was very nice but extremely distracted with another customer. We spent 2 hours of very frustrating waiting with intermittent attention to our needs. After he low balled me with my car (3,000 below Carmax offer) I had enough and was ready to leave being completely insulted with a waste of my time. (Note: I drove 35 miles from Culver City to Monrovia just to deal with a Certified Dealer recommended by the CarPro). He recommended that I go to Carmax to sell my car and come back to purchase the Outback which was not currently available with the package that I wanted. I told him that if I go to Carmax to sell my car I would never come back to Serra Subaru to buy a car. It was at that point that Jennifer (his supervisor) got involved. She saw that I was extremely frustrated and I was preparing to leave (Note: my wife and dog were with me during this experience). I gave Jennifer and Sierra Subaru another chance because she said they would match the Carmax offer for my Forester. She reassigned me to a new salesperson (Jeff Stevens) from that point on the experience was like night and day. I was presented with a fair price of $2000 below MSRP for a new 2021 Crimson Red Pearl Outback (option package: 13). Jeff was extremely attentive to me, my wife, and our dog "Toby". He was able to get my new car from their sister dealership in San Bernardino within a couple of hours. We sat down with Leo Molina and finalized all the paperwork for the 3 year 0% financing for the remaining balance due. I did purchase for $2,000 an extended warranty (Subaru Added Security) for 8 years/80,00 miles that I negotiated down from $2,895. This was a very difficult decision to make this last minute added warranty to my contract. Leo was very persuasive and I am still not sure that I made the right decision to purchase this warranty for my new car. I would like to hear from you, did I make the right decision? <br><br>We arrived at 9:45am at Sierra Subaru and drove home by 6:30pm in our new 2021 Outback. It was a long day but I got the exact vehicle I wanted. It was very frustrating in the beginning but in the end I was very happy! <br><br>I am a big fan of Jerry and listen to his show almost every Saturday morning. I also enjoy his weekly CarProUSA Newsletter every Friday. Thank you!
I give George Lin (2 Stars) and Jeff Stevens (5 Stars): George contacted me by phone after I made an internet request for a new 2021 Red Subaru Outback with the condition to trade-in my 2016 Subaru Forester with the 0% financing being offered by the
Tammy Bird2/2/21
5 star rating
Personable, did not feel pressured, professional.
Personable, did not feel pressured, professional.
Ken Miller1/3/21
4 star rating
I did not get to the dealer. Michael and I spoke several times on the phone, a very cordial person. Also have received emails from Ellen and Michaela. I delayed our dealer visit due to the very dangerous Covid19 situation here in Southern CA. When things improve I'm sure we'll get together, the need isn't urgent.
I did not get to the dealer. Michael and I spoke several times on the phone, a very cordial person. Also have received emails from Ellen and Michaela. I delayed our dealer visit due to the very dangerous Covid19 situation here in Southern CA. When
Dwight Crumb12/24/20
4 star rating
ok job
ok job
Jeanna Chavez12/1/20
5 star rating
I called first, very stressed from another dealership. Michael told me to come that evening to speak with him. He put me at total ease. He spoke in a language I could understand and did not pressure me in any way. Best of all he was able to offer me a monthly payment that I needed. I could not pay a lot more than my last lease, and got a great price for me. Great Experience! I left elated. Leo Molina in the Finance section was also very friendly. Michael continued to follow up with me after the lease to make sure I was happy with my new car. I AM!
I called first, very stressed from another dealership. Michael told me to come that evening to speak with him. He put me at total ease. He spoke in a language I could understand and did not pressure me in any way. Best of all he was able to offer me
Jerry Koyama11/13/20
5 star rating
The folks at Sierra Subaru, particularly Edgar Oliva and Leo, made purchasing my Outback a pleasant, pain-free experience. Highly recommend this dealership to others for their knowledge, patience, and professionalism.
The folks at Sierra Subaru, particularly Edgar Oliva and Leo, made purchasing my Outback a pleasant, pain-free experience. Highly recommend this dealership to others for their knowledge, patience, and professionalism.
Dawn Giterman10/4/20
4 star rating
Upon my first visit & test drive of a 2021 Subaru Crosstrek, I was very comfortable talking to my salesperson about the difference in styles. He was patient, he listened to me, & he was informative about everything I asked. Very pleased with his service so far. I plan to return when I'm ready to make a deal.<br>
Upon my first visit & test drive of a 2021 Subaru Crosstrek, I was very comfortable talking to my salesperson about the difference in styles. He was patient, he listened to me, & he was informative about everything I asked. Very pleased with
Mark Reese9/27/20
5 star rating
very helpful, no pressure
very helpful, no pressure
k swigart8/7/20
5 star rating
I had gone to a different dealer the day before and was dissatisfied, so thought I would give this a try and was pleasantly surprised by the night and day difference in the experiences.
I had gone to a different dealer the day before and was dissatisfied, so thought I would give this a try and was pleasantly surprised by the night and day difference in the experiences.
vickie Marvin-Sluka6/26/20
5 star rating
Very helpful and friendly staff. The entire process was very easy and surprisingly quick! Love our new 2018 Forester!
Very helpful and friendly staff. The entire process was very easy and surprisingly quick! Love our new 2018 Forester!
Congratulations on your 2018 Forester! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Sierra Subaru were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Steve Thornton5/18/20
5 star rating
Everything you say on your radio program about using the VIP Priority Pass is true! I printed the Pass then sent a text message explaining exactly what we were looking for and within the hour we received a call back from Michael Conquilla at Sierra Subaru. He had what we wanted in stock and we arranged a time to meet. The next day he was waiting to greet us at the front door and he had the car parked right in front of the sales room. It was truly a hassle free car buying experience and well worth the drive from our home in Huntington Beach! Michael went out of his way to ensure we were well taken care of. We love our new Subaru Outback! Thank you!
Everything you say on your radio program about using the VIP Priority Pass is true! I printed the Pass then sent a text message explaining exactly what we were looking for and within the hour we received a call back from Michael Conquilla at Sierra
Congratulations on your new Subaru Outback! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Sierra Subaru were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Dreena Lindsay4/23/20
5 star rating
Michael was very respectful and responsive. Unfortunately they did not have the Forester in the color combo I wanted, and the promotion window was ending.
Michael was very respectful and responsive. Unfortunately they did not have the Forester in the color combo I wanted, and the promotion window was ending.
Harry SooHoo1/26/20
5 star rating
They were very nice and provided us great service. Max was excellent to deal with over emails. From finding the right trim and options to providing a great price. Willie was understanding of our position and tried to help us any which way he can on saving money and saving us time spent at the dealership. He was straight to the point and honest. Great dealership.
They were very nice and provided us great service. Max was excellent to deal with over emails. From finding the right trim and options to providing a great price. Willie was understanding of our position and tried to help us any which way he can on
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! we wish you many happy miles in your new Subaru. Ellen, Willie, Max and the team will be thrilled to hear your feedback!
John Otten12/26/19
5 star rating
Easy and low key experience. Got the car I wanted at the price that worked. No problems
Easy and low key experience. Got the car I wanted at the price that worked. No problems
On behalf of CarProUSA and Sierra Subaru, I would like to thank you for sharing this great review! Please come visit us again soon!
Doug Meyer10/9/19
5 star rating
After several disappointing experiences at other Subaru dealers we had nothing but a positive experience at Sierra Subaru. Micaela was really helpful providing us with information before our visit and connected us with James when we arrived. James took great care of us the entire time and we left with a beautiful new car feeling happy and without the hassle that has typically made me dread this process in the past. Whole heartedly recommend this dealership!
After several disappointing experiences at other Subaru dealers we had nothing but a positive experience at Sierra Subaru. Micaela was really helpful providing us with information before our visit and connected us with James when we arrived. James
Congratulations on your new Subaru! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Sierra Subaru were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Cesar Gallardo7/10/19
5 star rating
Edgar Olivia was a great guy to work with for the purchase of our Subaru Ascent. We'd originally been looking for a minivan to accommodate our three-year-old son and two-month old daughter and their car seats as well as all of our stuff. We test drove the 7 passenger Ascent. I thought the 4 cylinder might feel sluggish in a vehicle that size, but the turbo had plenty of power for our needs. My wife and I brought in our two small children and Edgar expedited the process to get us through the entire car buying experience in a few hours. Can't say enough how much we appreciate that. We got to the dealership at 2pm and were heading home with our new car by 5pm. Finance person was also very nice and easy to deal with. We are enjoying our new Subaru! I highly recommend buying a car from Edgar Oliva at Sierra. Great guy.
Edgar Olivia was a great guy to work with for the purchase of our Subaru Ascent. We'd originally been looking for a minivan to accommodate our three-year-old son and two-month old daughter and their car seats as well as all of our stuff. We test
On behalf of CarProUSA and Sierra Subaru, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Edgar. Enjoy your new Subaru Ascent and please come visit CarProUSA and Sierra Subaru again soon!
Michael Pepper5/22/19
4 star rating
Smooth Sailing 2 hours, in & out. Finance added an extended warranty (at no cost to me) which does No good on a leased Forester @10,000 miles a year. <br>They increased the Capitalized Cost Reduction on the lease by the cost of the extended warranty just to satisfy Subaru Corporate that they push these extended warranties.<br>i'd rather have the extra discount on the Forester to lower my payment.<br>I love your show & thanks for what you do!
Smooth Sailing 2 hours, in & out. Finance added an extended warranty (at no cost to me) which does No good on a leased Forester @10,000 miles a year. <br>They increased the Capitalized Cost Reduction on the lease by the cost of the
On behalf of CarProUSA and Sierra Subaru, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Enjoy your new Forester and please come visit CarProUSA and Sierra Subaru again soon! <br>
Alan Camerano5/5/19
5 star rating
Edgar provided excellent service, the car we were interested in was ready for a test drive as soon as we arrived. There was no pressure to make a decision quickly, however we fell in love with the Outback. Paperwork was processed in a expedient manner; Edgar was accommodating and professional throughout the process. We will definitely return to Sierra Subaru for our next auto purchase! Oh, most important the price was the best, better than any other Subaru dealer we had contacted😊
Edgar provided excellent service, the car we were interested in was ready for a test drive as soon as we arrived. There was no pressure to make a decision quickly, however we fell in love with the Outback. Paperwork was processed in a expedient
Carole Walker10/21/18
5 star rating
We have listened to the Car Pro Radio Show for over a year. Following his advice we purchased a Subaru Outback. We couldn't be happier it has been the best decision we have ever made on a car purchase. The style, the interior, the exceptional ride and the elegant design far exceeded our expectations. Sierra Subaru of Monrovia treated us like real VIP's and we thoroughly enjoyed the experience. We highly recommend Sierra Subaru of Monrovia and especially our sales guy Zamir Ali. Thanks again to the Car Pro Guy for the best advice in car buying.
We have listened to the Car Pro Radio Show for over a year. Following his advice we purchased a Subaru Outback. We couldn't be happier it has been the best decision we have ever made on a car purchase. The style, the interior, the exceptional ride
Luis Carranza9/2/24
Repeat Customer
4.33 star rating
I have had good experiences working with CarPro team .
I have had good experiences working with CarPro team .
Marco Utano6/30/23
Repeat Customer
5.00 star rating
Michael and Anna were wonderful to work with. Unfortunately, living in Arizona and purchasing in California didn’t make sense for me. Much higher sales tax. I believe I found a great and trustworthy dealership in Sierra Subaru. I only wish there were some here in Az. I could see why Sierra Subaru is a CarPro dealership.
Michael and Anna were wonderful to work with. Unfortunately, living in Arizona and purchasing in California didn’t make sense for me. Much higher sales tax. I believe I found a great and trustworthy dealership in Sierra Subaru. I only wish there
John Robertson1/16/23
5 star rating
I decided I wanted a hybrid and Subaru does not make any bigger hybrid suvs
I decided I wanted a hybrid and Subaru does not make any bigger hybrid suvs
Eloise Moraza8/31/22
5 star rating
Michael Conquilla was terrific and the entire experience was great. Would highly recommend it to others. Tanya in Finance was a l so terrific and rounded out the experience. Great team!!
Michael Conquilla was terrific and the entire experience was great. Would highly recommend it to others. Tanya in Finance was a l so terrific and rounded out the experience. Great team!!
Christine Hunt9/22/21
5 star rating
I was contacted promptly by Michael, even though it was his day off. He was courteous and professional during our interaction at the dealership a few days later. Unfortunately, we couldn't come to an agreement on a price for the car I test drove.
I was contacted promptly by Michael, even though it was his day off. He was courteous and professional during our interaction at the dealership a few days later. Unfortunately, we couldn't come to an agreement on a price for the car I test drove.
Mark Mahan5/10/21
4 star rating
Unable to lease with an acceptable price primarily due to shortages. I have a 2018 Impreza limited MSRP $30,163 with $2000 down 36/12000 and monthly payment is currently $256. Looking to lease a Crosstrek with similar MSRP to the 2018 Impreza and offered $2000 down but lowest monthly payment from Sierra and others is in the $385 per month range. That is a $130 an month increase! Will most likely buy out the Impreza lease and wait until next year or when the dealers are back to dealing on price again.
Unable to lease with an acceptable price primarily due to shortages. I have a 2018 Impreza limited MSRP $30,163 with $2000 down 36/12000 and monthly payment is currently $256. Looking to lease a Crosstrek with similar MSRP to the 2018 Impreza and
Linda Post4/26/21
3 star rating
I was not disappointed in my dealings with Chafi, as he was extremely knowledgeable about the Forester. He was kind and very informative. However, I felt that David was not that interested, and passed me off to Chafi.
I was not disappointed in my dealings with Chafi, as he was extremely knowledgeable about the Forester. He was kind and very informative. However, I felt that David was not that interested, and passed me off to Chafi.
David Hirabayashi4/12/21
5 star rating
The CarPro rep was busy, so Alex helped me out. Had a great experience, no BS. I returned to buy a car a few days later. This should be how all Car dealers treat their customers.
The CarPro rep was busy, so Alex helped me out. Had a great experience, no BS. I returned to buy a car a few days later. This should be how all Car dealers treat their customers.
Timothy Felde2/8/21
5 star rating
Michael was very quick to respond to my inquiry about a Forester in his inventory, getting me a great price quote. Unfortunately, the vehicle was sold before we got a chance to see it. My wife's lease is up in 3 months, so we are not quite ready to buy. Michael suggested ordering the exact Forester model and options we wanted online at Subaru.com. It would arrive approximately a few weeks before my wife's lease is over, so we thought that would be a great option for us. We are still narrowing down our choices, but if we decide to go with a Forester, we will definitely order online and get it from Michael. he was outstanding.
Michael was very quick to respond to my inquiry about a Forester in his inventory, getting me a great price quote. Unfortunately, the vehicle was sold before we got a chance to see it. My wife's lease is up in 3 months, so we are not quite ready to
Scott Henry1/18/21
5 star rating
James was young, ambitious good kid just didn't have what I was looking for.
James was young, ambitious good kid just didn't have what I was looking for.
cherilyn amber12/31/20
5 star rating
Mike was incredibly helpful, went through the entire vehicle (I have not had a Subaru before), and explained everything. <br>I felt very comfortable at the dealership and although I had to drive over 60 miles from my house to get there it was worth it. There are 4 Subaru dealers much closer to me, but Monrovia is the only CarPro dealer. I guess I am a true fan!
Mike was incredibly helpful, went through the entire vehicle (I have not had a Subaru before), and explained everything. <br>I felt very comfortable at the dealership and although I had to drive over 60 miles from my house to get there it was
Charles Kagan12/22/20
4 star rating
Michael was excellent, but they had to look for the Ascent Model I wanted. I told them who had the model as I did my research. I might of jumped the gun a little as he called me the next day saying they located it. I was already in the middle of negotiations with the other dealer Glendale who I bought it from. I definitely need to give Michael credit as we verbally talked price which set me up for my purchase. I think his manager could of possibly jumped on it quicker as I needed to get this set up for a surprise Christmas present.
Michael was excellent, but they had to look for the Ascent Model I wanted. I told them who had the model as I did my research. I might of jumped the gun a little as he called me the next day saying they located it. I was already in the middle of
Larry Gee11/19/20
5 star rating
Ms. Stacy Chen spent some time with us showing different models of the Subaru line. We focused on one after it was down to two models. We did a test drive as what CarProUSA always recommend to do. And after some time we ended up driving home a 2021 Subaru Outback Touring XT model. We liked the way how this dealership shows the dealer sheet with the holdback cost and what we would pay for the vehicle. No high pressure sales or pitch and I like this.
Ms. Stacy Chen spent some time with us showing different models of the Subaru line. We focused on one after it was down to two models. We did a test drive as what CarProUSA always recommend to do. And after some time we ended up driving home a 2021
Karin Stewart10/30/20
5 star rating
Very helpful and understanding of my situation for the test drive, as my husband has Alzheimers and at first was not going to be allowed to ride with us due to the COVID restrictions. They made an exception in my case as he could not/would not stay behind. Very good experience...haven't bought a car in many years, and this was the first car to buy on my own. Would definitely go back!
Very helpful and understanding of my situation for the test drive, as my husband has Alzheimers and at first was not going to be allowed to ride with us due to the COVID restrictions. They made an exception in my case as he could not/would not stay
Dawn Giterman10/2/20
4 star rating
Upon my first visit & test drive of a 2021 Subaru Crosstrek, I was very comfortable talking to my salesperson about the difference in styles. He was patient, he listened to me, & he was informative about everything I asked. Very pleased with his service so far. I plan to return when I'm ready to make a deal.<br>
Upon my first visit & test drive of a 2021 Subaru Crosstrek, I was very comfortable talking to my salesperson about the difference in styles. He was patient, he listened to me, & he was informative about everything I asked. Very pleased with
Edward Cucchiarella8/16/20
4 star rating
I have worked with before
I have worked with before
Lincoln Hyde7/3/20
5 star rating
My visit was all I could have asked for. I wasn't able to purchase immediately, but I've reached out to them to see if the vehicle is still available.
My visit was all I could have asked for. I wasn't able to purchase immediately, but I've reached out to them to see if the vehicle is still available.
On behalf of CarProUSA and Sierra Subaru, I would like to thank you for sharing this great review! Please come visit us again soon!
Jeff Weaver6/12/20
5 star rating
Perfect buying experience. Sierra was the third Subaru dealership I visited and I shopped two Hyundai dealerships. I gave them all the same instructions, which was I am not buying anything today as my wife isn't available, here's exactly the model I want with these options. Please work up your best offer and either tell me now or email it to me. I told them I'd let them know in two days. <br><br>Two dealerships gave me the price on the spot and tried to get me to buy now, One Hyundai dealership I walked out on as they were really high pressure and one Subaru dealership sent an email asking when I could bring my wife and only then would they give a price. I called them out courtesy to tell them I wouldn't be doing business with them. Sierra told me what they could do, thanked me for coming in and asked if I wanted to drive the Forester, which I did, then asked if I wanted to set up appointment so my wife could be there. I returned the next day without my wife as they had the best price and where so easy and pleasant to work with.<br><br>The Forester I had driven was not the color I wanted and didn't have a couple of important options I wanted so I was going to wait until they could get it. They then suggested I look at the next level up model as it had all the options but not the color. They then made me an offer on that more expensive model with a lower payment (same term) then the one they priced the day before, which was a great price. <br><br>I called my wife, told her the details and she gave me the go ahead. So I drove home in a beautiful black Forester Sport. Still would preferred a white sport but they earned my business.
Perfect buying experience. Sierra was the third Subaru dealership I visited and I shopped two Hyundai dealerships. I gave them all the same instructions, which was I am not buying anything today as my wife isn't available, here's exactly the model I
On behalf of CarProUSA and Sierra Subaru, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience!. Enjoy your new Forester and please come visit us again soon!
Wesley Naritoku4/24/20
5 star rating
Repeat CarProUSA Customer: I bought my daughter's 2019 Crosstrek from John Ruiz when he was GM at Sierra Subaru; glad to see him back at Sierra Subaru when I picked up my 2020 Outback Limited XT this week. I listened to Jerry Reynolds on CarProUSA.com podcasts and took his advice that if your in the market for a new car, now is the time to buy. I didn't get to talk with Jerry as I did with the Crosstrek, but I heard enough people calling in that were in a similar situation to make an informed decision. I got 0% financing for 63 months and a great price by working with Michael Conquilla, Internet Sales Manager. It was quite different than my in-person experience for the Crosstrek (during COVID-19), but it was nonetheless an excellent experience with Michael. Also, I was hoping to work with Leo Molina in finance, as I met him at the Sierra Subaru special event back in September 2019 when they introduced the 2020 Outback to the public and got to test drive the car. Leo was the one whom I worked with to arrange payments. It was at the Subaru special event that I knew that the 2020 Outback would be my next car. Excellent service all around; would come again and again. I recall John Ruiz telling me that they treat all their customers as if they were CarProUSA customers, but still, the CarProUSA system works, spoken from a repeat CarProUSA customer of Sierra Subaru. The 2020 Outback Limited XT is a great car; I highly recommend it to anyone even considering this car!!! Wes of South Pasadena, CA
Repeat CarProUSA Customer: I bought my daughter's 2019 Crosstrek from John Ruiz when he was GM at Sierra Subaru; glad to see him back at Sierra Subaru when I picked up my 2020 Outback Limited XT this week. I listened to Jerry Reynolds on
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Glad to hear you love your new 2020 Outback Limited XT. John and the team will be thrilled to hear your feedback!
Stan Tahara2/20/20
5 star rating
No hassle. I was satisfied with service and helpfulness of the staff especially Michael.
No hassle. I was satisfied with service and helpfulness of the staff especially Michael.
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. Ellen, Michael and the team will be thrilled to hear your feedback!
Ed Mosesian1/3/20
5 star rating
Great experience, directly to the point and no hassle purchase. Just waited a little bit for finance team to be ready to take care of the purchase.
Great experience, directly to the point and no hassle purchase. Just waited a little bit for finance team to be ready to take care of the purchase.
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. Micaela and the team will be thrilled to hear your feedback!
Rick Keaton10/16/19
5 star rating
We enjoyed a pleasant, no pressure, experience evaluating the Ascent, Outback and Forester for our needs & wants in a new driver for my wife. She felt the Ascent & Outback were too big and liked the Forester. Jordan is personable and answered all of my questions. Michael noted that, near the end of the model year, the White with brown interior was going to be difficult to get. After we left a deposit he was able to obtain a Touring model, which had the height adjustable front passenger seat that we wanted. I had acknowledged that with the supply and demand situation we would pay MSRP for that vehicle. The financial dealings took less time than I anticipated, the extras were presented and my "no thanks" was accepted.<br><br>We had our re-delivery a month after we took possession of the Forester and Emely answered virtually all of my many questions. I discovered that I had not done enough prepurchase homework, as several of the safety/convenience features will be ongoing nuisances and one an irritating inconvenience, but this has no bearing on Sierra Subaru. It is a reflection on the Subaru documentation since these issues are not documented.
We enjoyed a pleasant, no pressure, experience evaluating the Ascent, Outback and Forester for our needs & wants in a new driver for my wife. She felt the Ascent & Outback were too big and liked the Forester. Jordan is personable and
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. Jordan, Michael, Ellen and the team will be thrilled to hear your feedback!
John Blum7/15/19
3 star rating
Offer was made with caviat that they doubted they could transfer a vehicle to their dealership. Ended up purchasing from Elk Grove Subarua via CarPro
Offer was made with caviat that they doubted they could transfer a vehicle to their dealership. Ended up purchasing from Elk Grove Subarua via CarPro
Thank you for allowing us the opportunity to earn your business. As a Carpro Certified Subaru dealer we strictly adhere to honesty, transparency and upfront selling. Due to the fact that we didn't have the specific Subaru you were looking for in stock at that time, we have to add the caveat because the vehicle is subject to availability. Knowing that you live hours away from us we wanted to make sure that you are aware of this information. Congratulations on your new Subaru. We for ...
Sandy Crumlish7/2/19
4 star rating
I did not get out to Sierra Subaru because the distance to Monrovia from home was too far for the time we had. They were however, extremely helpful on the phone and let me know if our situation changed and we were able to make it out there, they were happy to help us.
I did not get out to Sierra Subaru because the distance to Monrovia from home was too far for the time we had. They were however, extremely helpful on the phone and let me know if our situation changed and we were able to make it out there, they
Thank you so much for sharing your experience with CarProUSA and Sierra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. <br>
John Biondolillo5/11/19
5 star rating
First class, all the way. Totally met my CarProUSA expectations, and then some. Stacy reached out the day before and asked us which color Outback were our priority and when we arrived the tungsten was all ready for my wife to test drive, then I did the same. The lease deal was presented in a clear, straightforward manner, no haggling, and Stacy and Ellen really listened to our concerns and answered all of our questions. The experience was nothing like anything we'd ever had at a car dealership in the past. And thank you Jerry for encouraging us to drive a little out of our way from LA because Sierra Subaru went the distance to make sure we were happy with our new Subaru Outback and offered us an amazing deal.
First class, all the way. Totally met my CarProUSA expectations, and then some. Stacy reached out the day before and asked us which color Outback were our priority and when we arrived the tungsten was all ready for my wife to test drive, then I did
Linda Ogata3/25/19
5 star rating
Stacy went the extra mile, driving the new car to my home since I was alone and had driven in my old car
Stacy went the extra mile, driving the new car to my home since I was alone and had driven in my old car
Vince Vogler8/3/18
5 star rating
Super professional and efficient. All really nice people too!
Super professional and efficient. All really nice people too!
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