Henry Finley

CURTIS FINLEY AT MCCOMBS FORD WEST DID AN OUTSTANDING JOB FROM THE FIRST CONTACT UNTIL DELIVERY OF OUR NEW F-150 LARIAT. HE WORKED CLOSELY WITH US, GAVE US A FAIR DEAL AND A MORE THAN FAIR TRADE IN VALUE. WE COULDN'T BE HAPPIER AND WE WILL REFER THEM TO OTHERS WITHOUT HESITATION.

Curtis was very helpful and ensured the process went smoothly. This was the first time we’ve been to a dealer and didn’t spend 5-6 hours trying to buy a car..

It was great! Curtis Finley was outstanding.

Received quick response via email after sending my request. I ordered my vehicle through the Ford website and designated McCombs as my dealer. Mr. White assisted me in finalizing my order to my satisfaction. I had to wait 5 months for my Maverick, but the final delivery was quick and stress free.

I emailed the dealership on Christmas Day not expecting an answer but I got a text message from Curtis within 30 minutes. Talk about a go getter. He was able to find me the exact truck I have always wanted for a price I could live with. It was a great experience working with Curtis and the next time I need a vehicle I will definitely be calling

I never spoke to Mr. Finley. He referred me to Mr. Vernon White, the fleet manager. Mr. White was very professional and helped me put together an order for the vehicle I wanted. No deposit was required for Car Pro customers and once it was on order Mr. White kept me updated every three to four weeks. When it came in, Mr. White had all the paper work ready when I arrived and the in and out took less than an hour!

Feedback.... The CarPro person contacted me quickly and tried to help me locate the vehicle I wanted, but found out what I wanted was no longer offered. Unfortunately, his supervisor then got involved and it turned into the normal yucky car buying experience where he tried hard to sell me a vehicle that even Ford states is not appropriate for my intended use. Disappointing. But as Jerry points out, it was two days before the end of a month and the end of a quarter and I guess he smelled blood.

Curtis w as very helpful, found me the car I wanted.

I talked with Vernon White in regard to the Maverick. He was very helpful answering my questions and even though he did not have any in stock he did locate one that I could go see. He explained that the maverick was not easy to find and Ford had stop taking orders. I also met with him a few days later to get information on hybrids. He took time to answer all my questions. I have changed my focus toward a hybrid instead of my original plan to buy a new Colorado. The search continues.

Mr. Finely and his employees are professionals. From start to finish Quashawn Phillips did a great job answering all the questions I had and I had many. They didn't have many trucks to choose from but the 2022 King Ranch F150 that came in the day before was exactly what i wanted. I would recommend them for anyone looking for a vehicle.

Great buying experience! Didn’t have the vehicle I initially wanted (nobody does) so I decided to get a Bronco sport. They had one in transit so I decided to go with it. The actual buying experience was super simple and the was no hassle on the vehicle price! Curtis Finely assisted and we got everything squared away quickly. Just had to wait for the car to arrive. Had it a couple of days and I’ve enjoyed it! Thanks CarPro and thanks McCombs Ford West!

Since I bought my 1st car in 1961, I have never had a salesman call after the sale to check how I was getting along with my new pickup. JD called two days in a row!

We ended up having to special order our new New Truck in order to get all of my husbands requirements. JD managed the entire process and gave us updates every 2 weeks. We finally got our "beautiful" new baby on Feb 6th. JD spent quality time going over all the bells and whistles. The longest part of the day was spent in the Financing department, we put over half down and only financed the other half. The end to end process took 4 hours, really would have liked it to take only 2 hours.

I needed to pick up the F250 before darkness since I can't drive in darkness. The dealership was very accommodating.

I contacted the dealer with questions about purchasing an extended warranty for my 2019 Ford Edge. They were very courteous and helpful!

I spoke with Henry initially over the phone before going to the dealership. Due to my urgency, he assigned Jason Manko to meet with me. I was in a rush to get somewhere else, so my visit was very short. Jason made sure everything was taken care of. We finished the entire transaction via phone calls and texting over the next couple of days. I arrived on Thursday afternoon to pick up the F150 that I had selected. Overall it was one of the best experiences I have ever had at a dealership. I would highly recommend McCombs Ford West to any family members and friends.

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Henry, Jason and the team will be thrilled to hear your feedback!

The experience was great and quick. JD found us a truck with more options than we asked for.

Excellent efforts to reach me by phone and email. My plans changed and did not visit dealership

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future

It took a little work but I feel I got a fair deal on the purchased vehicle and my trade-in. Everyone was helpful and JD did a good job of answering all of our questions.

On behalf of CarProUSA and McCombs Ford West, I would like to thank you for sharing this great review! Please come visit us again soon!

My wife and I arrived at the dealership on Monday morning. Mr. Tabrizy was waiting outside the door for us. Three hours later we drove away a new Ranger. They gave us $18,000.00 for our 2015 Toyota Tacoma with 77,000 miles on it. Everybody with whom we interacted treated us like royalty. We even had a nice visit with Henry Finley. There is nothing that could have been done to make us more pleased.

We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and McCombs Ford West. We wish you safe travels in your new Ranger and look forward to seeing you again soon!

There was a lack of transparency on the deal and I felt the the deal and financing was based on a car full of options. The car I received did not have those options. I sent an email to Henry Finley detailing my concerns and he said he would look into it. I have not heard back from him.

We apologize for your negative experience with McCombs Ford West. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership, forwarded this information to them but unfortunately we have not received a response. Thank you for utilizing the CarProUSA Platform. We will do our best to make sure that your next experience is b...

JD made the process of buying a new vehicle easy and well worth my time. I had only planned to test drive the truck with plans to buy in a few months. I left that night in a new truck that far exceeded my expectations. Good price, fair trade and excellent service. I will absolutely recommend JD and McCombs Ford West to all.

Always returned phone calls fast

We had purchased 3 vehicles in the past at this dealership, using the Carpro process. Vernon White was our Carpro representative. It was a very easy process. We made an appointment and went in on December 31, 2024. Curtis Finley was waiting outside when we arrived, on time, and had the vehicle ready for a test drive and demonstrated the many features on the Platinum package. It was a very busy day for them. During the test drive, we couldn’t open the sun roof completely but thought it might be operator error. They checked it and determined that it needed a part and they would have to order it. That was not a good feeling considering it was a new vehicle. The new car sales manager, Trey Styles, had found another vehicle with the same equipment, in San Antonio. Curtis Finley went to the other dealer, picked up the vehicle, took it to make ready and actually helped wash / clean it. F&I is usually my least favorite part of the process and that continues to be true. But it was a very busy day for them also.

Being that a Maverick hybrid is hard to find, the salesperson (JD) worked thru the weekend to locate what I wanted. He came up with the exact color and equipment......took a test drive and drove my new Maverick home. Overall a really good experience.

Ken Egle was excellent throughout the whole process.

Curtis Finley was very responsive and answered all my many questions. We weren’t able to close a deal only because there wasn’t anything in inventory that matched my needs. But I was offered a very good price on my trade in.

Curtis Finley responded right away after I inquired thru the CarPro website about a used 2014 Yellow Corvette Stingray they had. He was very friendly and very helpful, and never pressured me in any way. He communicated with us often throughout the entire process and made the experience easy and enjoyable.

McCombs Ford West had an F150 Powerboost that looked right for me. I reached out through carpro.com, and young Curtis Finley replied. He knew the inventory and the vehicle, and answered all my questions, no small feat considering the complexity of a Powerboost. When I arrived, the truck was right in front, ready for a test drive, which went well. Because my late wife's name was also on the trade-in title, it took an extra day for me to fetch the right paperwork, but I would have been out in a new truck pretty quick. Great experience. By the way, this is my 3rd VIP purchase. 4th, if you include the car from Lexus of Austin, from before they were a VIP dealer. And my trade was the last vehicle I bought new before the F150, a 2004 Tacoma which was in great mechanical shape. It only had 149k miles, so it was barely broken in, but it was time. Goodbye, old friend.

After several years of listening to the CarPro show and getting advice on the type of truck, I would need to pull my travel trailer, I reached out through the network and was connected with McCombs Ford West. Curtis, Henry's son reached out to me and was very professional. He got me hooked up with a great truck. With F250s still being in relatively short supply, the price was reasonable, and I didn't have to pay over MSRP. I came to him with preapproval from my credit union and his finance department was able to beat it! I can highly recommend the CarPro network and Curtis Finley

Disappointed that there was no discount from MSRP

My wife and I have enjoyed your show for many years as we tool around San Antonio Saturday running errands, and we trust your judgment. We have purchased 4 new Fords from McCombs Ford West, one of them going back to when it was Gillespie Ford. Anyway, we purchased a 2021 Ford Edge last week from McCombs Ford West, but the process wasn’t as smooth as we had hoped. I plan to retire in a few months and we had always planned to purchase a new Edge this spring (so we could begin my retirement with a trouble-free car into the future, although we had no issues at all with our current Edge). I recently got a quote from Carvana that they would pay me $17,124 for my current 2016 Edge SE, which I thought was a phenomenal price. We owned the car for roughly 6 years, paid about $25k for it, and ultimately it only cost us about $8,000 for those 6 years. When I realized this, I felt some pressure to find our new Edge because I knew (from listening to you) that used car prices wouldn’t be this high for long. So we went through your process, made an appointment to meet with Henry Finley, and Henry’s son, Curtis, met us at the door when we arrived. Curtis, although young, is a good guy—really friendly and knowledgeable. But we have some concerns: 1. We went to the showroom with the intention of purchasing a new Ford Edge (because we really like our current one and because you speak highly of them). I had seen a few SE’s on their website, and that is what we wanted—we were going to pay cash and really didn’t want to pay the additional for the SEL. We expected to have to order one to get what we wanted and were willing to wait. Curtis took us outside to show us what they had in stock and we saw a silver one with a black interior. We like everything about it except the black seats, but Curtis told us they could change the seats to leather in any color we wanted. We made a down payment and walked away to deal with selling our current Edge. I was flabbergasted the next day to get a text congratulating me on the purchase of our 2021 Ford Edge. I texted Curtis and called off the deal saying our intention was to purchase a 2022 model. 2. Part of the problem is that window stickers were nowhere to be found. If there had been a window sticker on the car, we would have immediately realized that it was a 2021 model and perhaps moved on. In my mind that represents a lack of transparency on the part of the dealer. We kind of questioned the fact that the car had 1009 miles on it, but we liked the car. It also should have been a red flag when Curtis told us that the Ford Bronco sitting a few feet from his desk was stickered at $40,000 but was for sale for $70,000. Perhaps I misunderstood, but I thought I heard you say that your dealers don’t sell vehicles for more than MSRP. 3. When we went back to talk to Curtis the Sales Manager assured us that they didn’t mean to deceive us, that it was just an oversight (and perhaps so). I expressed concern that when we went to sell the vehicle years down the road, that there would be a difference between a 2021 and a 2021. He told us that there were really no differences between the 2021 and the 2022, and that mileage was really more of a factor than model year. I had no facts to dispute his argument so we decided to go ahead with the purchase. 4. The main reason why we went ahead was because we were getting paid so much for our current Edge. I know (from listening to you) that we are at the top of the market on used car prices and I felt some pressure to get the deal done for that reason. The price for our Edge SE was $39,565. I assumed incorrectly (stupidly) that it was higher than the new SE models (on their website) because it had some safety options like the lane-keeping system and the crash avoidance system (but later found out that these features were standard equipment). But without a window sticker, how was a guy to know? 5. Several times during the conversation I asked Curtis if we could order a 2022 Edge SE (for about $35,000) and get exactly what we wanted, and his answer was that all they had coming in were SELs. That of course wasn’t answering my question. I feel they were decidedly unwilling to order the car we wanted and were more interested in pushing us toward the 2021 they had on their lot. We should have got up and walked out, but I’m kind of a non-confrontational guy, and they told me that the 2022 SELs coming in would be $2500 more than what we were paying. Again, they skipped over the 2022 SE issue (never told us what they would cost). So we stayed and bought the 2021 Edge. 6. When we were leaving Saturday morning, I asked Curtis if they had the window sticker of the car. He looked around and found it in the spare tire compartment. I looked at the sticker when I got home and my heart sank and I literally felt sick to my stomach. The MSRP on the 2021 we bought was $34,000. There was a $5,000 “market adjustment” and our invoice was $565 more than that for the $39,565 total. If we had known that we were paying $39,565 for a year-old model car with an MSRP of $34,000, we would have walked away. 7. A couple times during our discussions Curtis told us that we were getting “special pricing” on our new car because of our association with the CarPro. Wow, it sure doesn’t feel like it—I can only imagine what the car would have cost without the “special pricing.” It doesn’t feel like $5,565 over MSRP is “special pricing.” I guess I should have asked if the “special pricing” was higher or lower than someone else would have been charged! Jerry, we have done business with McCombs Ford West for many years and always felt that we got a fair deal. This time I came away thinking I got screwed. I can’t blame them entirely I know, because I could have walked away any time, and should have. Now the deal is done. I don’t want to contact them because they have promised (nothing in writing) to re-do the seats in leather for us and don’t want to rock the boat. But I don’t feel that they were transparent with us at several points through the process, and I definitely feel that we paid too much for our new car (although willingly I admit). I feel like they hid information from us that would have helped us make an informed and intelligent decision. When we left, Curtis asked us if we could give him a 5-star rating. I honestly can’t, so I probably won’t fill out the questionnaire at all. But the whole process has left a bad taste in my mouth and I am pretty sure that we won’t be doing business with McCombs Ford West in the future. Thanks for any thoughts you have, Mark Lubenow

vern was my salesman we sat down talked on f150 2022 was very easy going not pushy i have my 2022 on order thnks

The salesman was very helpful and informative.

JD was so helpful and took care of every aspect of our truck buying experience. He went way beyond what we would have ever expected. I don't feel we would have even come close to this experience without the help of the CarProUSA family. This is the third vehicle we have purchased using the CarPro representation and it's always the same - Perfect.<br>Thank You

After submitting the Car Pro USA inquiry our salesman Majd "JD" Tabrizy at For McCombs West emailed us a great quote and followed up with a call to see how he could help. We felt no pressure at all. Against our better judgment, we decided to go to a different Ford dealer in town first because it was closer. After getting the number on the car we agreed on, the non-Car Pro USA Ford dealer tried to quickly change the paper we signed to include a $2500 "Texas Environmental fee" on the bill. We walked away and immediately called JD to do a deal. JD, took the time to show us the mustang features, was super flexible with our arrival time, and patient with us. JD also told us that the 2020 mustang at the non-Car Pro USA dealer had a brake recall and that was not disclosed to us at the other dealer! JD was upfront and gave us a great drive out price that was reasonable and fair, and the finance team at McCombs For West accepted it. Hands down the easiest car buying experience we've ever had!! JD took good care of us! CarPro USA dealers like McCombs Ford West are the best!

The reason is that we went to another McCombs Ford dealership because that was where the vehicle was located.

Had a great experience a McCombs Ford West. JD was professional and answered all my questions along the way.

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Henry, JDs and the team will be thrilled to hear your feedback!

Excellent service and the vehicles we requested were waiting for us to test drive when we arrived. Friendly and fast service. Felt no pressure to buy and the buying experience was a breeze.

Have not visited MFW yet due to a family emergency but JD promptly called me after I signed up on website. We stay in touch and I hope to visit soon for test drive. We previously purchased a vehicle there and fully expect our next vehicle will come from there

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

JD was fantastic. He promptly responded to my inquiry within an hour, made an appointment for me to see the vehicle, and allowed me to take it with me for the afternoon while I made my decision. The staff went out of their way to make my car buying experience great. I'll return to the same dealership the next time I need a vehicle.

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Excellent, fast, courteous service. Bought the F-150 and drove it home that day. Waiting to hear when they can schedule me in for a spray on bed liner. Hope this part of the experience receives an excellent rating, also.

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. <br>

Would not give me my keys when could not make a deal

Had to haggle with salesman a lot. He was very professional and polite, though. He started the price out high, but did come down after several trips to the manager. That is what I did not expect. Thought with the VIP certificate I would be able to bypass all the typical car salesman crap and go to best price. Took about 6 hours to do the deal and drive off with the used vehicle. I thought it would have been more streamlined and quick. Everyone, including the finance guy, was very polite and professional.

Great experience with Henry Finley (GM), then Curtis Finley (Sales Rep) start to finish. Got an extended test drive to see how the Explorer drove at night, in traffic, under different conditions. Loved it! Located us the exact vehicle wanted as to color, interior, options w/o having to order/wait. Thanks everyone!

Great Car pro salesman, Curtis did a great job.

My salesman Curtis Finley was very professional and knowledgeable when I arrived to purchase a vehicle I had selected online. Unfortunately when I arrived the F-150 truck I had selected was on loan to corporate and not available. Curtis immediately started looking to get one similar to the one I wanted but there were no two wheel drive F-150s in the package I wanted. We did find a 4X4 that was the exact package and color I wanted. After a brief conversation with the boss Curtis came to me with an offer that gave me the 4x4 for almost the same price as the 4x2. I drove away that day with a new truck and the best vehicle buying experience I've ever had. My thanks to Curtis and the entire Red McCombs staff.

Henry Finley responded quickly to us by text. We had to drive 90 minutes to get to his dealership. Henry answered our immediate questions before we started driving to him. His team (Curtis Finley) took excellent care of us. We drove 2 cars and bought one. Total time at the dealership less than 3 hrs. It was by FAR the best car buying experience we've ever had.

Our salesperson,JD, was outstanding and made for an awesome experience.

Our car pro person, Curtis Finley, was very personable, very knowledgeable and was able to answer all our questions. Did not use any pushy sales tactics.

Was not in contact with carpro rep. Nice young man showed the vehicle I was interested in. Declined my offer which was asking a modest discount on last years F150. Would only come $1,500 off MSRP. And trade in (purchased at same dealer) was about $3,000 less than I got at Chevy dealership. I was quite disappointed in the process at that dealership. Felt no “car pro” consideration was afforded me.

First time using a CarPro dealer of which I was very disappointed. After their initial contact with me they did not contact me back after leaving numerous voicemails.

Someone from the dealership got back to me promptly. I was looking for an f350, but to get what I want I will need to order. They said they would help me through that process and sell to me at msrp less incentives if any are active. Another dealer closer to me had already offered that. I am considering my options and may order soon.

The leadership at McCombs Ford West were a huge help and we couldn't be happier with our purchase of a new 2021 Ford Explorer ST. If you want good customer service go check out McCombs Ford West. Thank you for your help CarPro.

Wife and I purchased a new Bronco Sport Big Bend. JD was the primary person we dealt with after we told him we were Car Pro listeners and were using the service. Everything was perfect from start to finish. Showed all the little ins and outs the vehicle offered got me a great trade deal on My Ram 1500. This is the third time we have used Car Pro dealers trough the service. We on't buy a car any other way.

JD is an impressive individual and gave us the VIP treatment while we purchased our F150. We got a great deal and were very impressed all around. 5 Stars!

I received VIP service from Ford West sales representative JD. I didn't want to wait for an appointment and he set me up with a coworker and then followed through to make sure everything was covered and I left with no questions. I highly recommend and will recommend Ford West for no hassle shipping and people who know their product!

Met Henry and our salesman was JD. I believe that our F150 purchase was a fair deal. We were in and out in about 2.5 hours. The whole process was enjoyable. The truck is a smooth and quiet ride. In regards to how we know about CarProUSA, we're long time listeners. Andy and Cindy Welch

Excellent service from start to finish.

Had a fantastic meeting at the dealership. Was shown a vehicle that was extremely close to the specs I had supplied earlier. Was impressed with the no-nonsense approach of the sales team and was given a complete walk-around of a vehicle prior to the test drive. When we returned to the showroom, there was no pressure to purchase the vehicle and we discussed several options based on the spec sheet I had. He searched the nation and could not find exactly what I wanted but offered several possible solutions. Majd was not too keen on ordering a vehicle due to the uncertainty of the COVID-19 circumstance and what the future may bring however, he was competitive on the price I had in mind but we could just not bridge the gap between us. Utimately I did not purchase a vehicle but when I do, I will give Mr. Finley and his staff first shot should my needs change. Thanks again to the Car Pro Show for making this one of the most informative and low pressure experiences I have ever had at a dealership.

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Henry and the team will be thrilled to hear your feedback!

Because of COVID we did everything over the phone. Henry called us immediately and personally went on the lot and sent us pictures from the vehicle that most fit my wife's equipment desires. Henry offered us a very fair deal and a good price on our trade-in. Unfortunately, we couldn't quite reach our payment limit, but will definitely look at McCombs Ford West again.

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Brandon was excellent to work with.

On behalf of CarProUSA and McCombs Ford West, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Brandon. Please come visit us again soon!

Friendly and knowledgeable

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Henry and the team will be thrilled to hear your feedback!

Very easy transaction. Treated with respect.

Thank you so much for sharing your experience with CarProUSA and McCombs Ford West. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Majd was so friendly and extremely knowledgeable about the F-150. My wife and I recently retired and plan on a lot of traveling in our airstream. Majd made sure we got the truck that best suited our needs. We feel we got the best truck at the best price with a lot of freebies thrown in. Majd was very patient explaining all the electronic gizmos and accessories and emphasized that we could call anytime with questions.

Overall we had a great experience. The only complaint was that it took longer than expected to prep our vehicle for delivery. From the time we closed the deal and went to financing to the time we were given the keys was about an hour and a half. Other than that, the deal went quickly and without haggling. The salesman was great to work with and very knowledgeable. Everyone we interacted with at the dealership was very friendly as well.